General Manager Job Description: New Italian Restaurant - Greenwich, CT
A respected High-End Hospitality Group (working in partnership with a Renowned Restaurateur/Sommelier) is seeking an experienced, dynamic, and high-tenure General Manager (GM) to lead the opening and operations of a new, premier Italian restaurant concept in Greenwich, Connecticut.
This is a critical opportunity to shape the culture and success of a major culinary venture from the ground up, demanding a leader with a proven track record in luxury dining, exceptional financial acumen, and an unyielding commitment to excellence in hospitality.
Key Responsibilities
I. Leadership & Operations Excellence
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Oversee all daily restaurant operations, ensuring the highest standards of service, cleanliness, and guest satisfaction are consistently maintained.
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Recruit, hire, train, mentor, and manage a high-performing team across all Front-of-House (FOH) and Back-of-House (BOH) roles, fostering a positive and professional work environment.
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Lead by example, upholding the service philosophy established by the Hospitality Group and Restaurateur, focusing on genuine warmth, detailed knowledge, and intuitive guest recognition.
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Manage scheduling, payroll, and labor cost control while ensuring adequate staffing levels.
II. Financial & Administrative Management
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Develop, manage, and achieve ambitious P&L objectives, including budget forecasting, expense control, and revenue generation.
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Analyze daily, weekly, and monthly financial reports (sales, labor, food/beverage costs) and implement strategic adjustments to optimize profitability.
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Manage inventory and procurement, ensuring quality standards are met while negotiating favorable terms with vendors and suppliers.
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Ensure full compliance with all local, state, and federal regulations, including health, safety, and labor laws.
III. Guest Experience & Hospitality
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Set the standard for exceptional, high-touch hospitality that caters to a discerning clientele.
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Act as the primary face of the restaurant, personally engaging with guests to build strong relationships, manage feedback, and ensure memorable dining experiences.
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Work closely with the Sommelier/Beverage Director and Executive Chef to maintain and elevate the integrity of the food and beverage program.
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Develop and implement local marketing and community outreach strategies to drive repeat business and new clientele.
Qualifications and Requirements
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Minimum of 7-10 years of progressive General Manager experience in a reputable, high-end/luxury full-service restaurant environment.
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Demonstrable career tenure with a history of long-term commitment to successful establishments.
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Exceptional financial literacy with a strong understanding of P&L statements, budgeting, cost control, and inventory management systems.
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Extensive knowledge of fine dining standards, including advanced understanding of cuisine, high-end wines, and craft cocktails, preferably with a focus on Italian concepts.
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Proven ability to successfully manage a restaurant opening is highly desirable.
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Strong leadership skills with an ability to motivate and manage diverse teams in a high-pressure, high-volume environment.
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Outstanding verbal and written communication skills; must be articulate and professional in all dealings.
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Must be proficient with modern restaurant technology (POS systems, reservation software, back-office management tools).
About the Partners
The Hospitality Group is a respected, innovative organization known for developing critically acclaimed concepts. The Restaurateur/Sommelier is recognized for their expertise in wine and cuisine, including successful concepts in major metropolitan areas. This new Connecticut restaurant will aim to set a new benchmark for dining in the region.
