Wythe F&B Floor Manager

About Wythe Hotel

Housed in a meticulously restored 1901 factory building steps from the Williamsburg waterfront, the Wythe Hotel stands as a testament to Brooklyn's industrial heritage and contemporary sophistication. Our Michelin-recognized hotel supported by Le Crocodile, Bar Blondeau, and a celebrated events program, demands exceptional standards that honor both our historic character and evolving luxury positioning. As we lead Brooklyn's hospitality evolution, we remain committed to sustainable practices while delivering discreet, authentic experiences that resonate with our discerning guests.

Position Summary

The Floor Manager leads us in service, and supports our food and beverage program integrally, both operationally and in its growth. This critical role brings together service in the dining room while maintaining the Wythe ethos across the building. As the steward of a strong and growing program, you'll support and mentor a high-performing team from hosts to support staff to servers and bartenders, while creating the backdrop for life's most meaningful moments—from intimate gatherings to milestone celebrations that become part of our guests' personal histories.

Responsibilities

• Fosters an environment of generosity, focus, kindness, and discipline amongst all staff.
• Has the drive to know the steps and service of every position on the floor and could jump in and not only work any of the positions but also expertly train any new member to the team.
• Anticipates the needs of the team, and provides support where needed.
• Works with fellow managers, chefs and sommeliers to educate staff about our culinary, wine and service offerings. Building enthusiasm amongst staff members to taste, learn and discuss our menu.
• Hire, build, train and mentor an exceptional dining room team. Monitor training programs so new staff join the team confident about what we have to share with guests in a fashion that highlights that product and our commitment to serving it. 
• Foster a culture of excellence, creativity and empathy and create growth pathways for team members.
• Acting as a point of contact for guests and regulars, developing repeat and return guests, identifying individuals who are neighbors or first time diners and tailoring their experience.  
• Assist with guests' concerns or complaints as they arise to support the floor team and kitchen. 
• Submit cash drops and cash tips at close of shift accurately. Ensuring nightly checklists are completed amongst floor and bar staff. 
• Inform co-managers and ownership of the details of service, staff performance, guest experience, repairs and maintenance issues and a general take on the tone of service.
• Detailed commitment with sanitary procedures, dining room cleanliness, proper uniforms, food handling and general maintenance of the dining room that are up to, and beyond that of, the Department of Health.

Qualifications

• 2+ years restaurant management experience
• Proven track record in team leadership and development
• Strong financial acumen and business insight
• Hands on approach with empathetic leadership style
• Calm presence under pressure and creative problem-solving skills
• Sense of humor 

Why This Role Matters

You'll create the backdrop for life's most meaningful celebrations, from intimate gatherings to milestone events that become part of our guests' personal histories. Your leadership will shape not only exceptional experiences for guests but also fulfilling careers for your team members.

Help lead Le Crocodile to the next step of excellence in Brooklyn and beyond, while being a part of building a service and wine program that stands alongside global hospitality icons. Create innovative concepts that push creative boundaries while establishing new standards that honor authentic character.

Wythe Hotel is committed to creating an inclusive workplace that promotes and values diversity. We encourage applications from individuals of all backgrounds, abilities, and perspectives