Maitre D

OVERVIEW 

The Maître d’ is responsible for being the first point of contact for all of our guests. The Maître d’ is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs.  

This position has an hourly rate of $25 + Tips. 

KEY RESPONSIBILITIES 

• Follow the posted opening and closing duties. 

• Take accurate and complete reservations.  

• Always provide excellent service. 

• Cooperate with the Management team to greet incoming and departing guests with a warm, knowledgeable and noticeably appreciative demeanour and a genuine smile and eye contact. 

• Set and maintain the dining room and podium environment and ensure materials are perfectly clean. 

• Have necessary knowledge of menu items to assist guests as needed.  

• Assist guest and colleagues courteously and efficiently.  

• Use the guest’s name appropriately and communicate it to restaurant colleagues. 

• Assist in seating guests and pulling chairs. 

• Assist restaurant colleagues to prepare for service. 

• Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests).  

• Communicate through Guest Movement chat group any relevant guest movements, such as Aman F&B VIP chat.  

• Coordinate set menus for small groups and distribute copies of the event form accordingly.  

• Inform restaurant managers of daily reservations forecast.  

• Assist in monitoring all guests’ needs. 

• Log in information about guest preferences.  

• Check daily for our regular guest preferences and record them in our daily list for service. 

• Assist in organizing coat check and third-party management.  

• Assist taking guests to the Jazz Club. 

• Assist in providing “Magic Service” for hotel guests.  

• Participate in daily pre-shifts. 

• Input member engagements notes. 

• Train new hosts & maître d’s. 

• Assign daily host sections.  

• Ensure all soignees are given to the service team. 

• Menu printing. 

• Club member and hotel guest recognition initiative. 

• When on shift, lead EOD reports. 

• All other responsibilities assigned by Management. 

REQUIRED EXPERIENCE AND QUALIFICATIONS 

• 2 years’ experience in a luxury hotel environment or similar setting in restaurants or food and beverage 

• Must be able to work weekends, holidays, and have full/open schedule availability 

• Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction. 

• Must be able to take constructive criticism and work well in a team dynamic 

• Positive, engaging, and energetic personality  

• Must be personable with guests and be able to anticipate their needs. 

• Able to be organized, manage time wisely and work with little to no direct supervision.  

• Very high attention to detail. 

• Sensitive to cultural nuances.  

• Excellent communication skills, both written and verbal in English. 

• Able to handle a multitude of tasks in an intense, fast paced environment. 

• Excellent people skills and the ability to work under pressure and with various stakeholders. 

• Ability to maintain a clean and professional appearance as per company policies. 

• Ability to stand for extended periods of time. 

• Multi-lingual is a plus. 

• Experience working with Sevenrooms is preferred. 

• Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions. 

• TIPS Certified