Required Years of Experience
2 years
Job Details
Position Purpose: This person is responsible welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.
Key Responsibilities/Accountabilities:
- Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed.
- Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.
- Answer phones and provide guests with requested information and arrange bookings.
- If asked, routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors, etc.
- May be asked to handle guest complaints and special requests.
- If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number.
- May assist with other duties as assigned by restaurant management.
- Follow opening and closing procedures.
- Always maintain professional demeanor with all staff.
- Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
- Be accessible to all staff and guests to answer any guest and reservation related questions.
- Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.
Minimal Essential Requirements:
- The ability to work as part of a team, and personal cleanliness.
- Very basic food handling, preparation, and cleaning skills are welcomed.
- Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Time management and ability to work under pressure to manage high volume of production.
- Active listening and learning skills.
- Reading and speaking comprehension skills.
- Discipline to follow set standards.
- Ability to lift up to 25lbs.
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
#fe56
Compensation Details
Compensation: Hourly ($21.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Customer Service Orientation
Attention to Detail
Problem Solving Skills
Organizational Skills
Interpersonal Skills
Adaptability
Multitasking Ability
Conflict Resolution skills
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Italian
Cafe, Fine Dining, Upscale Casual, Restaurant Group
Part of SA Hospitality Group
FELICE 56 offers elegant Tuscan cuisine, preparing Italian classics with the freshest produce sourced from local farms to obtain the most flavorful seasonal ingredients.
The extensive Italian-driven wine program includes a collection of beloved varietals and blends, including a large selection of vintages of Super Tuscan and Brunello wines, as well as more esoteric Italian grapes.
The wine list also features older vintages that our wine team sources throughout the year, providing our guests the opportunity to drink these wines as they were meant to, by the winemakers that created them.
This restaurant location is complete with an authentic Italian café, wine and cocktail lounge and main dining room, serving Tuscan-inspired cuisine.
FELICE 56’s interiors are designed to mimic the warm, enchanting Tuscan countryside and vibrant streets of Florence through the use of bright elements and textures including exposed concrete, oiled woods and lime-washed finishes.
The 3,000 square-foot space is built around one artistic focal point, a monumental watercolor by Italian painter Fiona San Giuliano, commissioned exclusively for the restaurant.
Open 7 days a week.
