Service Manager

Summary: The Service Manager oversees the day-to-day operations of all Food & Beverage concepts at The Grayson, including Bar Cima, Harta, Bar Harta, and Tacalle, ensuring a consistent, high-quality guest experience across each venue. This position is responsible for leading and developing staff, managing service operations, maintaining inventory controls, and supporting on-site events while upholding elevated hospitality standards.

The ideal candidate thrives in a multi-unit environment, is comfortable working late nights, and excels at optimizing workflow, coaching teams, and reinforcing company policies as well as local, state, and federal labor regulations. This role requires a proactive leader who can balance hands-on floor management with strategic oversight to drive operational excellence across multiple concepts.

Responsibilities:

• Oversee multiple restaurant operations daily, including opening and closing procedures.
• Ensure compliance with health and safety regulations and food quality standards.
• Recruit, train, and manage restaurant staff across all units on job responsibilities, safety protocols, and Company standards, especially in relation to steps of service.
• Implement, enforce, and ensure compliance with Company standards, policies, and procedures.
• Foster a positive and collaborative work environment, promoting teamwork and driving job satisfaction.
• Monitor and assess employee performance by providing consistent coaching, performance reviews, and address any employee concerns.
• Schedule and coordinate shifts, ensuring adequate staffing levels to meet operational needs.
• Collaborate with Heart-of-House management, and other departments, to optimize workflow and resolve cross-functional challenges.
• Monitor inventory levels and coordinate with relevant departments and/or suppliers to maintain adequate stock.
• Monitor and manage budgetary goals, controlling costs without compromising quality.
• Handle guest inquiries and complaints with a focus on satisfaction and recovery of service.
• Generate reports including service recaps and other data as it relates to business trends.

Must Haves:

• 3+ years in a managerial role in a restaurant setting, multi-unit preferred.
• Knowledge of POS (Micros or similar)
• Timekeeping and Scheduling (Hot Schedules or similar)
• Knowledge of food safety and health regulations
• Customer-centric
• Ability to effectively handle employee relations.
• Acute business & financial acumen
• Knowledge of regulatory compliance requirements with wage & hour, scheduling, etc.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Employment Transparency

It is the Company’s policy to provide equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. 

In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please contact Human Resources.