General Manager

Location: River North, Chicago
Reports to: Owner
Works closely with: Director of Culinary Operations

Schneider Deli is seeking an experienced, operationally strong General Manager to lead day-to-day operations at our flagship River North location. With leadership focused on opening our new Lincoln Park store—and key talent transitioning to support that opening—we need a GM who can take full ownership of River North and ensure it continues to run at the highest level.

This role is ideal for someone who thrives in a high-volume, hospitality-driven environment, knows how to lead a team with confidence and care, and can maintain Schneider Deli’s standards without constant oversight.

• Own all daily operations of the River North location, ensuring consistent service, quality, and speed.

• Maintain standards for food quality, cleanliness, guest experience, and execution.

• Oversee opening/closing procedures, line management, and shift execution.

• Manage, coach, and develop FOH & BOH teams; maintain accountability and elevate performance.

• Lead with a hands-on, positive presence that reinforces Schneider Deli’s culture.

• Handle scheduling, conflict resolution, training, and communication.

• Manage labor, ordering, waste, and cost-control systems to protect store profitability.

• Monitor weekly P&L performance and implement corrective actions where needed.

• Ensure compliance with all health, safety, and regulatory requirements.

• Uphold the Schneider Deli brand: hospitality warmth, speed, consistency, and crave-worthy food.

• Resolve guest issues quickly and thoughtfully.

• Keep the store visually tight—clean, stocked, and brand-aligned.

• River North runs smoothly without daily intervention from ownership.

• Strong team morale, low turnover, and consistent execution.

• Week-to-week financials are stable and optimized.

• Operational problems are identified early and solved proactively.

• Guests consistently rate the experience highly and return often.

• 3-5 years of restaurant management experience, ideally in a high-volume counter-service or fast-casual environment.

• Strong leadership presence and ability to motivate a team.

• Highly organized with excellent communication skills.

• Ability to problem-solve under pressure and make smart independent decisions.

• Familiarity with scheduling, ordering, cost control, and operations systems.

• Passion for hospitality and a genuine love of great food.