Floor Manager

Musaafer NYC, the New York outpost of the award-winning concept behind Houston’s Michelin-starred culinary destination, is seeking an experienced, guest-focused, and service-driven Floor Manager to join our leadership team and help shape the service culture.

This is a unique opportunity to help a restaurant that blends refinement and warmth, precision and soul — and to do so alongside a talented and passionate team committed to excellence in every detail.

But it’s more than a service role — it’s a hands-on leadership opportunity for someone who thrives in fast-paced, high-touch environments. As Floor Manager, you’ll oversee day-to-day operations, ensure excellence in every guest interaction, and lead our team with integrity, precision, and passion.

We’re building a space where hospitality is thoughtful, execution is sharp, and every guest leaves feeling seen. If you’re ready to help shape a world-class restaurant experience from the ground up, we want to meet you

What You’ll Do

As a Floor Manager, you’ll serve as a leader on the dining room floor, ensuring smooth service, strong team performance, and memorable guest experiences every night. You’ll work closely with the General Manager and department heads to oversee daily operations, coach the FOH team, and uphold the systems and standards that support consistency, grace, and professionalism.

Your key responsibilities will include:

• Actively manage the floor during service, ensuring team coordination, smooth execution, and gracious, warm, detail-oriented hospitality at every table.
• Lead by example with a hands-on approach — stepping in wherever needed to support the team and service flow, while representing leadership in the dining room — your presence sets the tone for hospitality, professionalism, and excellence
• Monitor and drive key business metrics, including revenue targets, labor cost, food & beverage cost, table turn times, and check averages.
• Champion the guest experience — manage VIPs, anticipate guest needs, resolve guest concerns swiftly with empathy and urgency, and cultivate regulars through genuine connection.
• Provide structured coaching and real-time feedback to service staff, reinforcing training and upholding brand standards.
• Lead pre-shift meetings, service briefings, and daily recaps to maintain alignment and energy across the team.
• Collaborate with the GM, Chef, and Beverage Director to execute service strategy, pacing, and programming including private dining, tastings, and chef collaborations.
• Support hiring, onboarding, and training of front-of-house staff, fostering a positive team culture rooted in respect, growth, and shared purpose with accountability.
• Assist in scheduling, payroll oversight, inventory, sidework, opening/closing procedures, operational checklists, and shift coverage to ensure optimal labor efficiency and compliance.
• Work closely with BOH leadership to maintain open communication, timing, and execution.
• Partner with the GM on weekly financial tracking, identifying opportunities to increase sales and manage expenses.

Required Skills & Experience

• At least 2+ years of leadership experience in a high-volume, fine dining or Michelin-level environment
• Proven ability to lead by example with a collaborative spirit and inspire a team through empathy, presence, and professionalism
• Exceptional communication and interpersonal skills; you’re as comfortable leading pre-shift as you are guiding a guest through their experience
• Keen financial acumen with a track record of managing budgets, meeting targets, and improving performance
• Deep understanding of service steps, pacing, etiquette, hospitality philosophy, and an unwavering commitment to guest service
• Highly organized, with a proven ability to lead a team under pressure, stay composed during service, and solve problems with tact
• Skilled in POS systems, reservation platforms, operational software, inventory management, and labor scheduling tools
• Able to work evenings, weekends, and holidays as needed
• Able to stand and walk for extended periods and lift up to 40 lbs

Preferred Qualifications (Not Required)

• Experience in a newly opened restaurant
• Formal hospitality education or hospitality certifications/continuing education in leadership, finance, or operations
• Familiarity with NYC labor law, DOH regulations, and HR best practices
• Knowledge of wine, spirits, and beverage pairings
• Multilingual (especially French, Italian, Spanish, Hindi, or Bengali)

What We Offer

• Competitive salary and performance-based bonus opportunities
• Comprehensive health, dental, and vision benefits
• Paid time off and holiday pay
• Training and onboarding with a seasoned team
• Opportunities for continued growth within a Michelin-recognized restaurant group
• A values-driven, respectful, and guest-focused team culture
• Generous dining discounts across our concepts

This is a chance to make your mark — to build something exceptional,  grow a restaurant, and help create something special in one of the most dynamic dining cities in the world. If you are an inspiring and organized leader who thrives in a service-forward environment who is passionate about service, is metrics-minded, and ready to lead from the floor, we’d love to hear from you.

Apply with your resume and a brief note about why this role speaks to you.