Host

Located within the Beacon Grand, originally established as The Sir Francis Drake in 1928, Starlite stands as a historic and revered cocktail establishment within the heart of San Francisco. Known for its association with prominent figures such as Harry Denton, Alan Ginsberg, and Herb Caen, the venue is a frequent figure in the city's cultural narrative. Now, after decades of legacy, Starlite is poised for a resurgence, having reopened in February 2024. Continuing its place in a unique location, this chapter promises guests panoramic vistas of San Francisco from its vantage point on the 21st floor of Beacon Grand, a Union Square Hotel. Underpinning this restoration is a conscientious effort to preserve the stories and experiences woven into the fabric of the establishment's history. The reinvented interiors and conceptual direction pay homage to the past, while beckoning a fresh chapter in its storied journey.

Starlite is looking for a prestigious host team to collaborate with new ownership and its esteemed partners to evolve its legacy.

The Host represents Starlite with the highest levels of hospitality, professionalism, and sanitation safety. The Host must interact with bar guests, employees, and management in a professional and collaborative manner to create an exemplary and safe experience. The Host manages reservations, delivers accurate wait times, and is the first and last point of contact for guests.

WHAT YOU'LL DO

• Cultivate one of the most welcoming spaces in SF - a place for locals and tourists alike to see and be seen, ensuring a fun time for all.
• Extend a warm greeting to all guests and guide them to their tables, offering menus and personalized recommendations as required.
• Uphold a standard of exceptional hospitality, ensuring guests feel welcomed and valued from the moment they arrive.
• Demonstrate the ability to recognize regular patrons and VIPs, communicating pertinent information to the team accordingly.
• Articulate Starlite's service style and ambiance concisely and effectively to guests.
• Establish the tone for the guest experience, understanding the significance of being the initial point of contact and embodying professionalism and attentiveness.
• Effectively manage reservations and the waitlist using the designated reservation system.
• Inform waiting guests promptly when their table is ready, assisting them in transporting their beverages when moving within the bar area.
• Relay any specific guest preferences or requirements noted in reservations to the front-of-house (FOH) team, servers, and managers.
• Coordinate seating arrangements with the FOH team and managers, maintaining awareness of table turnover, event needs, and floor dynamics.
• Promptly notify team members and managers of any guest dissatisfaction, disruptive behavior, or signs of intoxication.
• Ensure cleanliness and organization in the host area at all times.

WHO YOU ARE

• You have a genuine warmth and a passion for hospitality.
• You are positive, and friendly, and enjoy engaging with guests.
• You have the desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied.
• You have excellent communication skills, particularly with management, team members, and guests.
• You have excellent time management and organizational skills and the ability to multitask.
• You are able to think and act quickly and effectively while retaining self-composure.
• You are able to troubleshoot on their own or with the assistance of managers or other team members when necessary.
• You demonstrate appropriate workplace behavior and treat all employees with respect.
• You are comfortable and effective at taking direction from other staff and delegating tasks.
• You are a team player who can set your ego aside and find win-for-all solutions.

KNOWLEDGE, SKILLS & ABILITIES

• 1+ years of hospitality experience
• Understanding of Starlite's food & beverage and hospitality philosophy & menus
• Knowledge of standard restaurant service procedures
• Knowledge of each job function on the floor and understanding of the priorities of service
• Must be punctual and reliable
• Must be available to work days, nights, weekends, and holidays

WORK ENVIRONMENT

• Involves standing and walking the entire shift
• Involves holding objects with hands
• Involves reaching, bending, and stooping frequently
• Involves lifting, moving, and carrying at least 25 pounds with frequency throughout the shift

COMPANY BENEFITS

• Generous Paid Time Off plan, up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness, Accident Insurance and Hospital Indemnity

EOE: Beacon Grand is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws.