Required Years of Experience
1 year
Job Details
Tao Group Hospitality offers competitive benefits for all full-time team members such as:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Employee Assistance Program
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- TAO Savings Marketplace
- Time off and much more!
Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Anticipates and accommodates all needs of the guest.
- Maintains the general cleanliness and orderliness of the entrance area and entire venue.
- Complies with Department of Health and company sanitation standards.
- Actively takes and processes reservations.
- Assists with incoming calls and answering guest questions.
- Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.
- Provide the dining room team with initial table set-up.
- Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
- Ensures all appropriate menus are printed and ready for service.
- Ensures that all menu books are organized with current menus.
- Performs opening side-work as prescribed.
- Performs closing side-work as prescribed.
- Reports all breakage, and damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Participates in any training sessions or departmental meetings.
- Learn by listening, observing other team members, and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
- Assist and/ or complete additional tasks as assigned.
TRAINING REQUIREMENTS:
- Tao Group Hospitality in-venue Maitre d’ training
EDUCATION/WORKING KNOWLEDGE:
- Previous hospitality experience.
- Previous Maitre d’ and/or Tao Group Hospitality Wing experience.
- Experience in a high-volume restaurant/nightclub/lounge.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Ability to write and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for team members, management, and guests to read
- Must be able to kneel, bend, and stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 50 lbs.
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
- Exposure to hot kitchen elements or cleaning materials.
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Compensation Details
Compensation: Hourly ($25.00 - $30.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts, Wellness Program
Required Skills
Customer Service Orientation
Team Collaboration
Time Management
Problem Solving Skills
Attention to Detail
Adaptability to Changing Environments
Effective Communication Skills
Stress Management
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