In-Room Dining Server

OVERVIEW 

The In-Room Dining Server will prepare guests’ orders, deliver, and collect food and beverage items from guest rooms following company procedures.  

This position has an hourly rate of $18.00 + Tips. 

KEY RESPONSIBILITIES 

• Answer the In-Room dining phone in a timely and courteous manner, take guests’ food and beverage orders accurately 

• Follow SOP’s on placing orders with allergies and dietary restrictions 

• Greet guests in a courteous and friendly manner when delivering orders 

• Maintain accurate set up and delivery of all food and beverage orders according to Company standards and procedures 

• Set up and deliver all room amenities in a timely manner 

• Regularly walk the guest floors to retrieve in-room dining items  

• Respond to all guest needs, questions, and issues in a timely manner to ensure guest satisfaction 

• Clean tables, re-stock tableware and other in-room dining supplies 

• Follow the posted opening and closing duties and side-work sheet 

• Attend daily pre shift communication meetings & monthly departmental meetings 

• Generate a good atmosphere 

• All other responsibilities assigned by Management 

REQUIRED EXPERIENCE AND QUALIFICATIONS 

• Must have experience in a luxury hotel environment or similar restaurant or food and beverage setting 

• Must have open availability including weekends and holidays 
• Must be able to work PM Shift

• Positive, engaging, and energetic personality  

• Able to be organized, manage time wisely and work with little to no direct supervision  

• Very high attention to detail 

• Sensitive to cultural nuances  

• Excellent communication skills, both written and verbal in English 

• Able to handle a multitude of tasks in an intense, fast paced environment 

• Excellent people skills and the ability to work under pressure and with various stakeholders 

• Ability to maintain a clean and professional appearance as per company policies 

• Ability to carry, push, and pull heavy loads; standing, bending and lifting up to 40 pounds will be required 

• Multi-lingual is a plus 

• TIPS and ServSafe Certified