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Service Manager
SURAYA
1528 Frankford Avenue, Philadelphia, PA
SURAYA hiring Service Manager in Philadelphia, PA

SURAYA hiring Service Manager in Philadelphia, PA

Service Manager

SURAYAMore Info

1528 Frankford Avenue, Philadelphia, PA
Full Time • Salary (Based on Experience)
Expires: Dec 11, 2025

169 people viewed

Required Years of Experience

2 years


Job Details
The focus of this role is making connections with people, motivating and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this role. The work involves driving toward results by enrolling the commitment and buy-in of others. While the role requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes.
The role requires a high focus on details of service, hospitality, commuinication and organization.  Suraya's environment is fast paced and results oriented. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary.

A self-confident, extroverted style that can enliven, engage and positively impact individuals and groups is essential. The role has a variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the role requires regularly meeting and pro-actively establishing relationships with hourly staff members within departments. In general, the core of this position requires a motivated and motivating team builder and organization developer.
JOB CHARACTERISTICS
  • Variety of activities multiple projects occurring simultaneously; multi-tasking; sense of urgency for goal achievement; fast-paced environment
  • People/relationships focus; team building; inspire, motivate others, and engage their commitment
  • Involve others in decision-making process; cooperative, collaborative decision-making
  • Warm, enthusiastic, empathetic and a stimulating communicator 
  • Leadership based on ability to motivate others
  • Strong commitment to details and results
 

Compensation Details

Compensation: Salary (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program


Required Skills

Service Procedures

Interpersonal Skills

Beer Knowledge

Emotional Intelligence

Business Management Knowledge

Adaptability

Wine Service

Conflict Resolution

Time Management

High Volume Service

Problem Solving

Food and Beverage Pairing

Creativity

POS Systems

Strategic Thinking

Spirits Knowledge

Collaboration

Staff Management of up to 75

Influencing Skills

Customer Service

Customer Service Orientation

Scheduling

Flexibility

Team Coordination

motivational skills

Organizational Skills

Read more



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A modern Lebanese & Middle Eastern-inspired restaurant, market, & garden in Fishtown. The hospitality experts behind Fishtown’s R&D introduce Suraya, a Levantine eatery that draws on the historically culinarily intertwined region that consists of Lebanon, Turkey, Syria, Iraq, Israel, Palestine and Egypt. Suraya will use Lebanon as its starting point, and explore outward. It occupies an entire city block at 1528 Frankford Ave, totaling 12,000 square feet.

The Market: At Suraya’s market, the traditional Levantine Bazaar meets the modern-day all day café. Suraya’s market will boast a variety of spices, imported and local food items, prepared foods and small menu a la carte items (including the Lebanese staple manousheh), designed to take-out or eat-in. Suraya’s market will also feature a full Stumptown Coffee Roasters coffee bar. Wine, beer and cocktails will also be available.

The Dining Room: Experience an authentic taste of Beirut in Suraya’s dining room with a menu of small and large shared plates that celebrate the complex, multicultural flavor profiles that make up Levantine cuisine. Restaurant guests can expect a vibrant energy and an eat-with-your-hands dining etiquette, mimicking a true Middle Eastern dining experience. The dining room will boast an open kitchen featuring a 12-foot custom charcoal grill.

The Garden: Transcend into the lush outdoor oasis that is Suraya’s backyard. The open-air garden will evoke a vibrant, fun energy within a communal space, while its menu will include Suraya’s bevy of mezze and bespoke cocktails available within all three spaces, including the official drink of Lebanon, Arak, an unsweetened anise-flavored alcohol Aperitif.

Leadership
Nicholas Kennedy

Owner

Greg Root

Owner

Patrick Donnellon

General Manager

Patrick Donnellon

General Manager

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