Corporate Hospitality Associate

The Lead Corporate Hospitality Associate is a key member of the on-site hospitality team, responsible for delivering exceptional, white-glove service to clients and guests. This role ensures a flawless experience across all hospitality touchpoints by leading a team in conference room setup and refresh, coordinating catering with precision, assisting with reception, and maintaining operational excellence. Every detail is managed to the highest standard, reflecting a commitment to professionalism and an elevated client experience.

• High school diploma or equivalent

• Minimum of three years of hospitality experience

• Proven ability to manage conference room setups, refreshes, and catering presentation with precision and attention to detail

• Strong organizational skills to handle multiple meeting turnovers and last-minute adjustments in a fast-paced environment

• Ability to work collaboratively in a dynamic team environment

• Excellent verbal and written communication skills

• Proficient in basic computer applications

• Demonstrated commitment to delivering white-glove service and maintaining high standards of cleanliness, presentation, and organization

• Must be able to lift up to 50 lbs. on a regular basis

• Must be able to work standing up all or most of the time

• Ensure and execute conference room readiness, including setup, refresh, and reset for meetings in strict compliance with established SOP standards

• Coordinate catering services by receiving deliveries, matching orders to designated conference rooms, and ensuring elegant presentation

• Maintain cleanliness and organization of all conference rooms and service areas

• Communicate proactively with management and clients regarding service issues or special requests

• Train and mentor new team members on hospitality policies, SOPs, and service protocols