General Manager

Company Description

Big Onion Hospitality is a renowned collection of popular restaurants in Chicago. Known for creative menus and exceptional venue hospitality, our brands are among the most talked about eateries and drinking spots in the city.

Location

Hopsmith Tavern

15 W Division St, Chicago, IL

Role Description

This is a full-time on-site role for a General Manager at Hopsmith Tavern in Chicago, IL. The General Manager will oversee the day-to-day operations of the restaurants, manage staff, handle customer relations, and ensure the overall success of the establishments. Hopsmith is a late-night bar and is open till 4am. Having high-volume late-night experience is a plus.

Key Responsibilities:

Operations Management:

• Oversee the smooth running of day-to-day restaurant functions.
• Manage staff schedules and ensure proper staffing levels.
• Maintain a clean and safe environment.
• Enforce standard operating procedures (SOPs) to optimize performance.

Financial Management:

• Monitor the restaurant’s budget, including expenses and inventory.
• Track performance metrics (e.g., sales, customer satisfaction).
• Develop strategies to improve profitability.

Staff Leadership & Development:

• Recruit, hire, train, and onboard staff.
• Provide coaching and conduct performance evaluations.
• Resolve conflicts and handle employee relations.

Customer Experience:

• Ensure quality service, food, and ambiance.
• Address customer complaints and concerns promptly.
• Continuously improve guest experiences.

Marketing & Sales:

• Work with the marketing team on promotions and events.
• Monitor customer trends for improvements.
• Drive sales through upselling and guest engagement.

Inventory & Supply Chain Management:

• Oversee inventory and ensure stock levels are maintained.
• Manage supplier relationships and negotiate pricing.

Requirements:

• Proven leadership experience in the hospitality industry.
• Strong understanding of restaurant operations and financial management.
• Excellent interpersonal and customer service skills.
• Ability to thrive under pressure and attention to detail.
• Familiarity with restaurant management software (POS, Triple Seat CRM).
• Flexibility in working evenings, weekends, and holidays.

Preferred Qualifications:

• High-volume restaurant management experience.
• Culinary background and understanding of kitchen operations.
• Business development and event knowledge.

The role requires a dynamic, hands-on leader ready to manage all aspects of a busy restaurant. If you have a passion for food and service, this could be a great opportunity.