Required Years of Experience
3 years
Job Details
The host is the first point of contact for our guests and plays a key role in creating a seamless dining experience. This role is responsible for managing all incoming reservations, coordinating with the host team, and ensuring accuracy and professionalism in every interaction. The ideal candidate is friendly, detail-oriented, and able to thrive in a fast-paced, high-volume restaurant environment.
Key Responsibilities
Answer and manage incoming calls, emails, and online reservation requests promptly and professionally.
Accurately record reservations in the restaurant’s booking system, ensuring guest details and preferences are properly noted.
Confirm, modify, and cancel reservations as needed, following restaurant policies.
Communicate effectively with hosts/hostesses and management to optimize table seating and flow of service.
Monitor reservation patterns, waitlists, and walk-ins to maximize occupancy and revenue.
Handle special requests (celebrations, dietary restrictions, large parties) and relay information to service teams.
Provide guests with accurate information about menus, hours, policies, promotions, and events.
Anticipate and resolve guest concerns or scheduling conflicts with professionalism.
Support the front-of-house team during peak hours as needed.
Qualifications
Prior experience in a restaurant, hospitality, or customer service role preferred.
Strong communication and interpersonal skills with a warm, welcoming phone manner.
Excellent organizational skills with the ability to multitask in a busy environment.
Familiarity with restaurant reservation software Resy, is a plus.
Professional appearance and demeanor.
Flexible schedule, including evenings, weekends, and holidays.
Physical Requirements
Ability to remain seated and manage phones/computers for extended periods.
Occasional light lifting (up to 20 lbs).
Compensation Details
Compensation: Hourly ($20.00)
Required Skills
Customer Service Orientation
Attention to Detail
Time Management
Problem Solving Skills
Team Collaboration
Adaptability
Stress Management
Conflict Resolution
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Restaurant Group
Part of Brick x Brick Hospitality Group
Brick x Brick Hospitality Group (BxB) is a San Francisco Bay Area based hospitality management company that specializes in designing and operating contemporary, energized, and cocktail-driven restaurants and bars. Founded by John Park, Managing Partner and Owner of Kaiyo Restaurant & Bar, Kaiyo Rooftop, Cavaña Rooftop Bar, Novela Bar, Whitechapel SF, and Trevino Wine Bar, BxB aims to bring innovative restaurants and bar concepts to life with genuine and authentic hospitality and craveable culinary & beverage experiences at the core of each project.
Our commitment to our guests is supported by experienced hospitality professionals on our team who are knowledgeable in the industry and passionate about their craft. We bring vibrance and inviting atmospheres to BxB properties paired with a creative approach to dining and drinking experiences with the goal of bringing community, cultures, and people together. As new locations open up in new markets, including Las Vegas in 2024, we look forward to introducing our distinctive brand and energy of hospitality to a wider audience. We invite you to join the Brick x Brick family as we embark on a journey of building a hospitality company one brick at a time.
