310 West Broadway, New York, NY, United States

Host

Soho Grand Hotel More Info

310 West Broadway, New York, NY, United States

Part Time • Hourly ($23.70)

Expired: Dec 6, 2025

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Required Years of Experience

2 years

Job Details

POSITION SUMMARY

The Grand Bar and Lounge Host is a critical element in the success of our service program at Soho Grand Hotel. The Host provides the first and last guest interaction associated with guests. The goal of the Host is to make all guests feel welcome and important. Every guest must be immediately acknowledged with a cheerful and gracious greeting, and every departing guest should receive the same salutation. Repeat guests, friends of the house and VIP should be recognized by the host team member upon arrival.

ROLE RESPONSIBILITIES

Own the guest experience, welcome and listen to guest preferences in order to ensure guest satisfaction
Provide genuine, professional service as defined by Soho Grand’s Service Culture. Follow through with guest requests; ensure service is timely, accurate and maintains a high
service standard
Maintain a meticulously clean/organized workspace, in accordance with look book standards set, and inventory par levels
Through understanding and ability to implement furniture look book guidelines
Maintain and exceed DOH standards
Ensure that specified amount of menus and wine lists are available and in good condition for each meal period
Ensure that the Host stand is clean, organized and stocked with designated supplies
Manage the Resy reservation system. Ensuring all information entered is accurate, complete and has been approved by management
Monitors table status throughout service to improve timing and table turn over
Answer phone within 3 rings, using correct salutations and telephone etiquette
Take record and confirm restaurant reservations/cancellations in accordance with departmental standards
Communicate reservation report and last seating with Kitchen & Chef
Anticipate heavy business times and organize procedures to handle extended waiting lines
Monitor and ensure that all tables are cleared and reset according to department procedures
Assist Restaurant staff with their job functions to ensure optimum service to guests
Receive room service orders over the phone and enter them into the POS system
Follow safety guidelines

QUALIFICATIONS

2+ years of experience working in high volume & fine dining environment
Excellent in guest service, phone etiquette and the ability to maintain professional service during peak periods
Knowledge of food and all allergies related to food and beverage
Experience maintaining DOH standards above and beyond what is expected
Fluency in English both verbal and non-verbal
Have the ability to reach, bend, stoop, climb up and down stairs, carry multiple objects

ABILITY TO

Excel in all guest service opportunities. Anticipate and understand guest’s service needs
Ensure the work area is properly set for service, as directed by management
Maintain DOH standards throughout shift and a clean workspace
Deep clean work spaces during downtime and before checking out on every shift
Maintain confidentiality of guest information and pertinent hotel data

WORK ENVIRONMENT

Food & Beverage outlets and Kitchen areas
Standing for prolonged periods of time
Under variable temperature conditions
Under variable noise levels
Around chemicals

Compensation Details

Compensation: Hourly ($23.70)

Benefits & Perks: Paid Time Off, 401k, Dining Discounts

Required Skills

Strong Communication Skills

Attention to Detail

Ability to Work Under Pressure

Time Management Skills

Team Collaboration

Problem Solving Skills

Adaptability to Changing Environments

Customer Relationship Management

View Job Description

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Host

Soho Grand HotelMore Info

Required Years of Experience

Job Details

Compensation Details

Required Skills

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