Required Years of Experience
4 years
Job Details
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
As a General Manager of Crown Club, you will be responsible for ensuring that our guests are provided with excellent service and our team members are upholding Levy's hospitality standards.
Detailed Responsibilities:
* Maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards
* Trains and conveys brand clarity through the menu, wine, and beverage knowledge
* Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs
* Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards, and client requirements
* Engages in the financial goals of the operation with support from the General Manager
* Employs good safety and sanitation practices
* Follows and enforces responsible alcohol service policies
* Executes required daily reporting in a timely manner
* Executes inventory controls
* Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
* Executes all menu requirements and fulfills all guest-specific service requests
* Ensures all function setups and breakdowns are executed correctly, efficiently, and expeditiously
* Holds team accountable to steps of service to deliver great guest service
* Ensures team members have the tools necessary to complete their jobs
* Uses all performance management tools to provide guidance and feedback to team members
* Promotes a cooperative work climate, maximizing productivity and morale
* Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
* Interviews, hires, trains, and develops team members according to Levy guidelines
* Displays a positive attitude towards team members
* Other duties, as assigned
Job Requirements
* 4+ years of experience in a food and beverage operational position
* Bachelor s degree in Hospitality Management is preferred
* High level of computer literacy
* Passion for hospitality, food, and retail
* Excellent interpersonal and stakeholder management skills
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Compensation Details
Compensation: Salary ($90,000.00 - $95,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Wellness Program
Required Skills
Leadership
Customer Service Orientation
Team Building
Conflict Resolution
Time Management
Organizational Skills
Communication Skills
Problem Solving Skills
Read more
Gallery
Other jobs you might be interested in
American, Italian
Sports Venue, Entertainment Venue
From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences.
It all began in Chicago.
In 1978, brothers Larry and Mark Levy invested in D.B. Kaplan's Delicatessen in Chicago's Water Tower Place. With help from their mother, Eadie, and some authentic family recipes, Levy Restaurants was born.
Larry and Mark called on their mom, Eadie, to help at the deli. Thereafter, Eadie Levy was known as our “Company Mom”
LEVY TEAM MOMENTS
Sports catering was born.
In 1982, Levy pioneered the concept of fine dining in stadiums at the old Comiskey Park (then home of the Chicago White Sox). In 1985, we expanded our services to Wrigley Field, and the rest is history.
Levy's first foray into professional sports dining, Comiskey Park, 1982.
We made it to Disney World.
In 1989, Levy became the first outside organization to create, own, and operate restaurants in Walt Disney World Resort.
Terralina Crafted Italian in Downtown Walt Disney World, First Restaurant Outside of Chicago.
LEVY TEAM MOMENTS
We gained an international partner.
In 2000, Levy partnered with Charlotte-based Compass Group North America, the leading food management company in the country, and a subsidiary of UK-based Compass Group PLC, an international industry leader.
Compass Group USA, Levy joins a larger family in 2000.
LEVY TEAM MOMENTS
We created our own consulting firm.
In 2014, Levy’s insights-driven subsidiary made its debut. E15 helps our partners optimize user experience and outperform competitors by providing advanced analytics as a guidepost in the decision-making process.
Data, Analytics and Technology, driven by E15 Group.
