Floor Manager
Experience Required: Minimum 3 years in a floor or front-of-house management role
About the Role
We’re seeking an experienced, hands-on Floor Manager to join the leadership team at a newly opened, high-volume casual–upscale restaurant. The ideal candidate is a dynamic hospitality professional who leads by example, inspires excellence, and ensures every guest leaves with a memorable dining experience.
This position is central to delivering exceptional guest service, mentoring a motivated front-of-house team, and maintaining smooth, efficient operations during every shift.
Key Responsibilities
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Lead and oversee daily floor operations to ensure seamless service and guest satisfaction.
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Supervise, train, and motivate front-of-house staff, fostering a positive and professional team culture.
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Manage table assignments, pacing, and service flow during peak hours.
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Coordinate closely with the kitchen and bar teams to ensure smooth communication and timing.
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Maintain an active presence on the floor, addressing guest concerns promptly and graciously.
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Assist with scheduling, onboarding, and providing constructive performance feedback.
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Uphold service standards, cleanliness, and compliance with all health and safety regulations.
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Support a culture of hospitality, teamwork, and operational excellence.
Qualifications
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At least 3 years of floor or front-of-house management experience in a high-volume restaurant.
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Strong leadership and communication skills with a collaborative, hands-on management style.
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Proven ability to manage multiple priorities while maintaining attention to detail.
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Excellent guest relations and conflict-resolution abilities.
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Working knowledge of food, wine, and craft cocktails preferred.
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Calm, confident demeanor under pressure.
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Genuine passion for hospitality and creating exceptional guest experiences.
