Front of House Manager
Location: Avondale, Chicago
Reports to: General Manager / Ownership
About Milli by Metric
Milli is an all-day café, bakery, wine bar, and retail space created by the team behind Metric Coffee. Rooted in curiosity, craftsmanship, and care, we’ve built Milli to be a place where coffee, food, wine, and community come together under one roof. Every detail—from our sourdough bread and house pastries to our specialty coffee and curated wines—has been designed to celebrate craft while fostering a warm, playful hospitality.
We’re looking for a Front of House Manager who thrives on leading teams, setting standards, and ensuring every guest experience reflects Milli’s values of hospitality, consistency, and care.
Key Responsibilities
- Train, mentor, and inspire FOH staff—especially baristas—to deliver consistent, high-quality service.
- Provide encouragement and constructive feedback to foster growth and accountability.
- Lead by example in shaping Milli’s work culture, rooted in hospitality, professionalism, and care.
- Play a key leadership role in the rollout of Milli’s lunch and dinner program, ensuring front-of-house readiness, team training, and a seamless transition from day to evening service.
- Partner closely with ownership and the culinary team to align service style, pacing, and guest experience across all dayparts.
Operations Management
- Oversee all daily café functions, including service flow, staff scheduling, inventory management, and POS accuracy.
- Support workflow development to keep operations smooth and efficient.
- Collaborate with ownership and culinary leadership to implement new menus and seasonal offerings.
Customer Experience
- Ensure every guest receives warm, attentive service that embodies Milli’s values.
- Uphold our passion for coffee excellence and hospitality, creating an atmosphere where guests feel both welcome and cared for.
- Handle guest feedback and resolve service issues with professionalism.
Culture & Community
- Contribute to the ongoing development of Milli’s hospitality methodologies.
- Support the broader leadership team in growing Milli’s brand, events, and retail footprint.
- Embody and promote our vision: a space where precision and play coexist.
Qualifications
- 3+ years of hospitality management experience in cafés, restaurants, or similar environments.
- Proven track record of leading and developing teams in high-volume service settings.
- Strong organizational, problem-solving, and communication skills.
- Deep knowledge of specialty coffee and familiarity with wine and bakery operations (preferred but not required).
- Ability to balance business metrics (labor, sales, cost control) with a culture of care.
- Illinois BASSET and Food Manager certification (or willingness to obtain).
What We Offer
- Competitive salary and benefits.
- Health insurance for full-time employees.
- Staff meals, coffee, and product discounts.
- Opportunities for growth within Milli and Metric Coffee.
- A chance to help shape one of Chicago’s most exciting new hospitality spaces.
At Milli, we are committed to creating good jobs. We value diversity and always consider job applicants based on work experience, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at [email protected].
