Counter Server

Team Member - NEW Frozen Yogurt & Candy Shop (West Village, NYC)

A little about Birdie’s:

At Birdie’s NYC, we’re bringing the days of frozen yogurt back in a way that feels both fresh and timeless. Excellent service, genuine warmth, and an inviting design come together to create an environment that makes people want to spend their time with us. Rooted in nostalgia and made for now, Birdie’s is about simple pleasures and the kind of moments that make New York feel like home. It’s our happy place and we want to share it by cultivating community, conjuring nostalgia, savoring sweet moments and celebrating new memories in a fun and vibrant atmosphere with favorite and timeless treats; frozen yogurt & classic candy! 

An individual who understands that the way they show up matters. Someone who takes pride in providing above-and-beyond service and looks for opportunities to put a smile on every customer’s face. If there’s one thing a guest remembers, it should be that Birdie’s felt warm and welcoming.

We’re looking for a team player who values collaboration and community—someone who shows up on time, ready to hustle, and thrives in a fast-paced environment. Motivated and proactive, they naturally jump into cleaning, restock, or reorganization projects during slower moments. Most importantly, they care deeply about their work and are committed to upholding the standards and spirit that make Birdie’s special.

Expectations and Responsibilities

Customer Service:

• Make patrons feel welcome by greeting and treating them with warmth and kindness throughout their experience. Eye contact, smiles, and patience are key!
• Be present and engaged, ready to confidently answer questions, and talk about Birdie’s frozen yogurt flavors, toppings and candy offerings 
• Offer tastes of frozen yogurt flavors when needed—share insights and knowledge on flavor combos and favorite toppings to help guide their experience
• Work with accuracy and efficiency to keep things flowing smoothly
• The goal is that every customer walks out feeling satisfied and valued and is already planning their next visit

Operations & Cleanliness:

• Restock cups, spoons, napkins, yogurt, toppings, candy throughout the day, always rotating stock (FIFO) to ensure quality and freshness
• Receive, accept and inspect deliveries to ensure we are we received correct items orders
• Wipe counter and toppings surface areas regularly, as well as tables, benches, walls and floors regularly
• Pick up any debris, sweep inside and outside the shop regularly to keep a clean and inviting environment
• Wipe windows, display cases and front door so the space looks polished and impeccable 
• Clean frozen yogurt machines to training standard 
• Complete opening, midday, closing and weekly cleaning checklists with pride and care
• Maintain organization by consistently putting items back where they belong

Team & Culture:

• Bring an upbeat attitude, your best intentions each day
• Be open to feedback and learning new things
• Embrace a problem-solving mindset and don’t be afraid to share your ideas, skills or talents that might enhance or compliment our systems or workflow
• Always set yourself and teammates up for success by ensuring everything is ready for the next shift
• Maintain good hygiene to meet DOH and Birdie’s standards and requirements
• Be a supportive and reliable teamplayer, by arriving on time and ready to work each scheduled shift 

Job Requirements:

• 18 years or older to apply (or with working papers if under 18)
• Legally authorized to work in the U.S.
• Ability to Operate POS System
• Ability to push, pull and lift up to 50 lbs, bend, reach, navigate tight corners and stand for up to 8-10 hour shifts as part of the role’s physical requirement
• Able to work in a fast-paced environment
• Flexible availability (mornings, nights, holidays, weekends)
• NYC Food Protection Certificate is a plus

What We Offer:

• $17 per hour, plus tips
• Flexible part-time and full-time schedule
• A fun and respectful work environment 
• Opportunity as we expand to future locations
• Pre-tax commuter benefits
• Free frozen yogurt ;)

Birdie’s NYC, complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. As an equal opportunity employer, we strive to foster a welcoming and diverse environment for every employee and customer.