POSITION SUMMARY
The Supervisor/Lead Server Position at The Table is a special role given to individuals who display particular ability to perform their job well with a specific eye for detail, a sense of leadership, and a dynamic view of the restaurant as a whole. This individual embodies the values of Shepherd and Sims: Hospitality, Professionalism and Passion. In addition to the normal responsibilities expected of a service person, the role of Supervisor/Lead Server includes the following responsibilities:
- Adhere to all service standards and procedures as outlined for each position.
- Act as lead trainer for all new staff entering restaurant.
- Open restaurant according to established procedures.
- Ensure completion of all opening sidework by service staff.
- Unlock doors prior to the start of business.
- Turn on all lights prior to the start of business.
- Turn on music prior to the start of business.
- Manage daily staffing—Ensuring proper staffing for anticipated service, note tardiness, phase staffing and communicate changes, prevent overtime, etc.
- Ensure food, drink and service standards of Shepherd and Sims are being upheld at all times.
- Address guest complaints and find solutions to ensure guest satisfaction.
- Perform protected POS functions for staff (i.e., Voids, Comps, etc.).
- Close restaurant according to established procedures.
- Ensure completion of all closing sidework by service staff.
- Collect, audit and ensure accuracy of all server drops/check-outs. Place all drops in safe.
- Collect, audit and ensure accuracy of all bartender banks/check-outs. Place all banks in safe.
- Ensure proper clock-in/out times. Adjust forgotten clock-in/outs when necessary.
- Run daily sales report.
- Run daily server cash owed report.
- Run Aloha EDC and batch credit card transactions daily.
- Ensure lighting, HVAC, audio and kitchen equipment is turned off prior to final departure.
- Lock all doors prior to final departure.
- Arm building alarm upon departure.
- Protect Guest’s sensitive information—cc numbers, ID, etc.
- Protect Staff’s sensitive information—social security number, home address, phone number, discipline history, etc.
- Protect the Company’s sensitive information—financial statements, investor information, etc.
- Act with the safety of the employee, guest and company in mind.
- Enter daily log information to recap day’s events for all managers.
- Report misconduct to GM.
- Note & report any service failures, customer or staff issues to GM.
- Note & report any equipment needs or issues to GM.
- Note & report maintenance issues to GM.
- Note & report safety hazards to GM.
