Cafe Manager – TUCKSHOP NYC
Coffee. Toasties. Good Vibes.
Who We Are
TUCKSHOP is an Australian-owned coffee and toastie café — a nod to our favorite toastie spots back home and a brand-new concept for NYC. We’re bringing a new slice of Aussie café culture to the West Village, keeping things simple, casual, and consistent: great coffee, amazing toasties, and genuine hospitality.
We will be opening our first store on West 11th Street (and it’s a stunner) this coming Winter. It’s an incredibly exciting time to join the team — a chance to help build and shape this brand from the ground up as we expand across the city. You’ll be the heartbeat of TUCKSHOP — leading the team, ensuring smooth operations, and creating a culture that’s warm, upbeat, and authentically Aussie.
What We Offer
- 💰 Competitive hourly rate, with potential for bonus structure
- 💰 15 days paid vacation days throughout the year
- 🕐 Employees earn 1 hour of paid sick leave for every 30 hours worked (can be used towards holidays if not used)
- 🥪 Free lunch every shift
- ☕ Unlimited coffee (yes, even on days off)
- 🕐 Day shifts only – balance matters, weekends are required
- 📈 Growth opportunities as we expand, we want your help
- 🎉 Supportive, social team culture
- 🏠 Creative input – influence menus and seasonal specials
- 💊 Health benefits ($400/month contribution)
About the Role
You’ll run daily operations — managing staff, maintaining high food and coffee standards, and ensuring every guest leaves happy.
This is a hands-on, floor-based leadership role with a balance of operational and admin responsibilities.
- 5 days per week, including weekends
- Typical shift hours can range between 6am – 5pm
- Admin time scheduled during quieter periods
What We’re Looking For
- 4+ years in food service, 2+ years in management
- Strong leadership and team-building skills
- Experience with Square, QuickBooks, or similar systems
- Hands-on, organized, and proactive
- Food Handler’s Certificate
Core Responsibilities
- Lead, train, and motivate the team – including onboarding all staff
- Oversee daily service and ensure consistent quality whilst working on the floor
- Manage scheduling, inventory, and vendor relationships
- Maintain cleanliness and compliance standards
- Monitor costs: sales, labor, COGS and waste and work with ownership on profitability and ideas
- Deliver exceptional guest experiences every day
- Stay up to date on all permits, labor rules and DOH standards
Compensation
- $24 - $28 per hour + potential for bonus structure
- 15 days paid leave per year
If you love coffee, thrive in a fast-paced environment, and want to be part of a new Aussie-inspired concept in the West Village — we’d love to hear from you.
Apply now and help bring TUCKSHOP to life in NYC. Please send your resume and cover letter to [email protected]
