Required Years of Experience
2 years
Job Details
Position Purpose: This person is responsible for creating positive guest interactions while serving them in a friendly and efficient manner to create an exceptional dining experience.
Key Responsibilities/Accountabilities:
- Greet all guests and explain our menus and offerings.
- Take beverage and food orders in a prompt and professional manner.
- Serve beverages and food to guests.
- Clear and clean tables in a prompt and efficient manner
- Perform side-work, and any other service opening or service closing duties as required.
- Ensure that wait staff stations are clean and maintained throughout the shift.
- Alert Management of any service, guest and/or safety issues
- Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
- Receive and process guest’s payments when closing the checks.
- Assist with other service-related duties assigned by management.
- Follow service opening and service closing procedures before and after the service.
- Always maintain professional demeanor with all staff.
- Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
- Be accessible to all staff and guests to answer any service and beverage related questions.
- Follow service steps based on our training manual and assist in communicating same to all staff who handle or serve food and beverages.
- Collect contact tracing from table and return to host.
- Prompt guests to wear mask if they stand up from the tables to walk around or use restroom.
- Maintain expertise on food menu, wine menu, cocktail menu. Attend continued education classes when provided.
- Be an expert on our brand and offerings.
Minimal Essential Requirements:
- Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Ability to multitask and work in a fast-paced environment.
- Flexible schedule
- Detail oriented.
- The ability to work as part of a team, and personal cleanliness.
- Very basic food handling, preparation, and cleaning skills are welcomed.
- Time management and ability to work under pressure to manage high volume of production.
- Discipline to follow set standards.
- Ability to lift up to 25lbs.
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
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Compensation Details
Compensation: Hourly ($11.00) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Customer Service Skills
Interpersonal Communication Skills
Problem Solving Skills
Team Collaboration
Adaptability
Attention to Detail
Organizational Skills
Stress Management
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Part of SA Hospitality Group
SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 12 restaurant locations in Manhattan, Southampton, NY and Palm Beach, FL.The second half of the 20th century saw the brand both flourish at home, and expand across the Atlantic.
In 1982, the first Manhattan location of Sant Ambroeus arrived on Madison Avenue, opening its doors to a new crop of locals and international visitors.
Guests of Manhattan’s first Sant Ambroeus location quickly became regulars, gathering each morning to savor a cappuccino or espresso crafted with an exacting devotion to tradition. For meals, the denizens of the Upper East Side collected under glittering chandeliers to savor authentic, time-honored recipes and homemade sweets.
It wasn’t long before a new generation was discovering firsthand, the memorable draws and delectable flavors of this Italian Icon. Sant Ambroeus soon grew beyond Madison Avenue, spreading its signature sensibility.
Today, New York diners can choose between five locations in Manhattan—in thriving neighborhoods like the West Village, Soho, and the Upper East Side—as well as an outpost in the seaside community of Southampton.
Sant Ambroeus has remained true to Milanese origins—and to the flavors, atmosphere, and standout service of that first location. Each outpost boasts a unique character and design: a nod to ’60s and ’70s Italy here, Etro textiles or Le Corbusier prints there, with perhaps an oversized Clifford Ross photo adding a contrast in minimalism.
Throughout, the soul is always the same: quality, craftsmanship, and the feeling of being among friends. Depending on the location, those friends may include a mix of artists, tastemakers, fashion editors, and writers, many of whom claim to do their best thinking over a vitello tonnato or a perfectly made cappuccino.
In the fall of 2016, Sant Ambroeus Palm Beach opened its doors to a new community, bringing a touch of old-world Milan—via contemporary Manhattan—to sunny Florida.
