The Club Room at the Soho Grand Hotel embodies New York City nightlife. This two-room lounge feels like your own glamorous living room—filled with music, elevated cocktails, curated playlists, DJs, and live performances.
Under the guidance of the Club Room GM and Director of Food & Beverage, the Club Room Manager is responsible for curating the nightly guest experience, managing floor operations during live music and late-night programming, and ensuring the space captures the essence of a premier downtown nightlife destination. The Manager is the key host and connector—driving energy in the room, supporting team members, and ensuring every guest leaves with a memorable experience.
This role is equal parts host, curator, and operator—maintaining high service standards, managing ambiance (lights, sound, vibe), and cultivating relationships with regulars, talent, and promoters.
ROLE RESPONSIBILITIES
Guest Experience & Vibe Curation
- Act as the host of the room—greeting, engaging, and ensuring guests feel welcomed and connected to the nightlife atmosphere.
- Maintain and enhance the Club Room’s ambiance by monitoring music, lighting, and overall energy of the space.
- Build a rapport with regulars and VIP guests; ensure they are recognized and invited back for upcoming nights.
- Curate the room flow during live performances and late-night programming, ensuring seamless transitions between sets, DJs, and guest arrivals.
- Ensure genuine, professional, and elevated service aligned with Soho Grand’s nightlife culture.
Team Leadership & Floor Presence
- Lead and motivate the team on the floor to deliver service that complements a high-energy nightlife environment.
- Conduct daily pre-shift meetings focusing on the night’s programming, guest list, and service priorities.
- Support training and onboarding for team members, with emphasis on guest interaction, nightlife etiquette, and creating memorable moments.
- Step in to support team members during peak moments—whether with bottle service, guest hosting, or floor oversight.
Programming & Talent Relations
- Manage and update the programming calendar, coordinating details with performers, DJs, and promoters.
- Ensure all payment details and W9s are collected and processed.
- Liaise with Marketing/PR to ensure programming is promoted across flyers, website, and social media.
- Scout and maintain relationships with new DJs, musicians, and promoters to keep programming fresh and dynamic.
Operations & Standards
- Oversee nightly operations including guest list flow, bottle service presentations, and programming execution.
- Maintain the Club Room’s look book standards for furniture, public spaces, and set-up.
- Ensure payroll tip sheets are accurate and complete weekly.
- Support operational needs such as scheduling, cash handling, and closing procedures.
- Communicate guest issues or hotel guest requests to the Front Office/MOD.
- Maintain DOH standards and clean workspace throughout shift.
QUALIFICATIONS
- 3+ years of experience in luxury nightlife venues, high-volume lounges, or clubs.
- Strong presence on the floor with the ability to command the room and drive energy.
- Excellent guest service skills with the ability to balance VIP attention and overall room experience.
- Experience with nightlife programming (DJs, live music, promoters) preferred.
- Food handler card required; knowledge of cocktails, bottle service, and food allergies a plus.
- Fluency in English (verbal and written); additional languages a plus.
- Advanced computer skills (Microsoft Office, POS systems).
- Ability to lift, carry, and move quickly in a fast-paced environment.
