Busser

Busser

PURPOSE: The Busser is responsible for assisting the Servers, Bar Team, and Kitchen Team in servicing guests promptly service with genuine hospitality. The Busser fully understands our cycle of service and are responsible for maintaining the flow and pace of an experience from start to finish. Bussers have a complete knowledge of our tools, steps of service, sections, table numbers, positions numbers, traffic pattern and a working understanding of assigned menu items. All duties are to be performed in accordance with departmental and property policies, practices, procedures, techniques, as outlined in the service manual.

KEY RESPONSIBILITIES

• Greet guests in a positive, friendly manner with eye contact and intention 
• Communicates the needs of guests to co-workers, kitchen, and management.
• Actively participate and contribute to pre-shift meetings
• Execute water service and serve non-alcoholic drinks as necessary
• Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
• Working knowledge and can display basic understanding of food menu items, non-alcoholic beverages included and not limited to potted coffee, espresso-based drinks, tea-based drinks, and soft drinks.
• Prepares coffee, espresso-based drinks, teas, and garnishes by following prescribed recipes.
• Maintains inventories by replenishing coffee and espresso bean supply, brewing equipment, teas, milks, and any other garnishes associated
• Keeps coffee and tea equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, and helping with preventative maintenance.
• Assists with moving chairs and tables as needed based on the floor plan 
• Responsible for performing table maintenance by checking on the guest throughout service.
• Completing opening and closing side work.
• Maintaining health code standards.
• Maintain table cleanliness utilizing a silent service approach.
• Bid farewell to guests, using guest’s name when known, and encourage them to return.
• Maintain a level of professionalism.
• Anticipate the guests’ needs and responding appropriately with a sense of urgency.
• Work as a team, assisting all guests’ and employees’ needs and inquiries.
• Perform all other job-related duties as requested.

• Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately. 
• Maintain working knowledge of designated glassware and garnishes for each drink.