Host

JOB SUMMARY:

The Host is responsible for providing welcoming and friendly service to incoming and departing guests; efficiently escorting via elevator access.  They ensure that the first and last impression our guests encounter sets a standard of warmth and positive energy.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Performs all routine and assigned opening and closing procedures as well as side work.  Is responsible for alerting management of any supply needs or related concerns prior to the start of service.
2. Ensure the elevator is set up and thoroughly clean, with the Skylark logo carpet inside, and have your radio. 
3. At the start of each shift, go to the lobby and request the manager switch the service elevator to Skylark guests only.
4. Maintain knowledge base of the company, location, hotel and any other pertinent information.
5. Promptly verbally greet guests, in addition to a smile and eye contact, and ensure immediate needs are provided.
6. Ensure proper telephone etiquette is adhered to and that all communication reflects professionalism, courtesy, and responsiveness.
7. Make an effort to recognize repeat guests and VIPs.
8. Provides attentive, professional and welcoming service while operating the elevator.
9. Able to answer guests’ inquiries and address any concerns in a thorough and helpful manner.
10. Maintain organization, appearance, and cleanliness standards of all working areas throughout each shift. 
11. Maintain focus throughout the shift.  Reading is not permitted while on duty and adherence to the cell phone policy is required.
12. Communicate any need to step away with the security team or a manager.
13. Build a professional and genuine rapport with guests, encouraging repeat business. 
14. Welcome guests back upon their departure.
15. Adhere to cell phone policy.
16. Responsible for alerting management of any concern that may require escalated attention, whether it be guest or staff related.
17. Ensure compliance with all federal, state and local regulations as they pertain to health, safety, sanitation, food handling, etc.
18. Follow all sign in and out procedures for keys if applicable.
19. Follow proper timekeeping policies and procedures.
20. Other related duties as assigned.

General:

1. Attend and participate in all scheduled meetings and training sessions.
2. Know and follow all The Skylark emergency and safety procedures.

Standards:

• Always practice Caring Culture.
• Protect the assets of the property.
• Maintain professional behavior when in contact with guests, management and fellow associates.
• Follow Policies and Procedures in training manuals and associate handbook.
• Always remember we are in a partnership with our guests, fellow associates and owners to provide quality service and profitability.
• Must have the ability to read, speak and understand English, and to follow written directions and verbal instructions in English.
• Ability to work productively and cooperatively in a high volume, fast-paced, high pressure environment.

Qualifications:

• Previous experience in a quality restaurant/hotel operation or high-level bar.
• Knowledge of New York State Health and Sanitation Guidelines.
• Ability to handle multiple tasks and work effectively, independently or collaboratively, and efficiently with time constraints in a fast-paced environment.
• Must be customer service oriented with positive interpersonal skills.
• Must be detail oriented and perform work accurately and timely.
• Ability to effectively, professionally, and respectfully communicate with co-workers, supervisors, vendors, and guests.
• Ability to maintain composure in a potentially stressful environment.
• Able to work a flexible schedule in order to accommodate business levels (weekend and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to:

1. Lift and carry up to 25 pounds.
2. Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
3. Handle heavy equipment and machinery.
4. Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.
5. Frequently utilize the stairs, sometimes while lifting and carrying heavy containers.
6. Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.