The Brand
Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award-winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 60 restaurants located worldwide, we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations.
About Chez Margaux
Located in the heart of downtown Manhattan, Chez Margaux is an intimate, world-class private members’ club and dining destination by Jean-Georges Vongerichten. With a collection of bespoke spaces — including The Library, Leopard Lounge, Japanese Mini Bar, and Gaux Gaux Room — Chez Margaux redefines modern luxury through exceptional cuisine, personal service, and art-driven design.
Position Summary
We are seeking a Reception Manager who embodies grace, leadership, and precision — someone who thrives in refined environments, anticipates guests’ needs before they’re spoken, and understands that genuine hospitality begins the moment a guest arrives. As Reception Manager, you will lead the front-of-house reception ensuring every interaction reflects the discretion, warmth, and polish synonymous with Jean-Georges Hospitality. You will oversee the members arrival experience, coordinate with operations, and maintain seamless communication across service departments. Your leadership will set the tone for the guest journey — from first greeting to final farewell.
Key Responsibilities
- Lead and inspire the reception to deliver impeccable service.
- Manage all arrival, check-in for members, guests, and VIP clientele.
- Maintain accurate guest profiles, preferences, and membership details.
- Collaborate closely with the Operations Team, and Culinary Leadership to ensure seamless service flow.
- Uphold privacy and discretion in handling all member interactions.
- Train, schedule, and mentor team members to brand standards of excellence.
- Liaise with security, and F&B management to ensure smooth coordination of guest experience.
Qualifications and Skills
- Minimum 5 years of experience in luxury hospitality, private clubs, or five-star hotels.
- Proven success in managing reception or front-desk operations for a high-volume, high-profile clientele.
- Exceptional communication, poise, and interpersonal skills.
- Deep understanding of luxury service culture and member-centric environments.
- Strong organizational skills with meticulous attention to detail.
- Experience with guest management and reservation systems (SevenRooms, PeopleVine or equivalent).
- Proven experience demonstrating attention to detail, speed, and accuracy of tasks
- Ability to manage expectations, processes, and multiple projects simultaneously.
- Self-disciplined, shows initiative, possess leadership ability and is outgoing
- Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems
- Demonstrate strong problem-solving skills through the ability to diagnose and develop solutions
- Ability to work flexible hours; Must be able to maintain a schedule availability flexible to the business demands.
- Must be passionate, entrepreneurial, and dedicated to success
Physical Requirements
- Ability to perform the essential job functions consistently, safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Ability to stand or sit for prolonged periods of time.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Climbing steps regularly
Why Join Us
At Chez Margaux, you will be part of a visionary team shaping one of New York’s most exclusive hospitality destinations. We offer a culture built on integrity, creativity, and excellence — where leaders are empowered to innovate and elevate.
What We Offer:
- Competitive base salary $100k
- Comprehensive health and wellness benefits
- An environment that celebrates artistry, passion, and genuine hospitality
The base pay range for this position is a salary range of $100,000 per year. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.
Jean-Georges is an Equal Opportunity Employer
