About Petterino's
For 25 years, Petterino's has been at the very heart of Chicago's Loop and Theatre District. More than just a place to dine, it's where the city comes to see and be seen — from live jazz on Monday nights to Dennis Watkins' Magic Parlour in our lower level, and the Booth 46 podcast recorded live in our dining room.
Our walls tell stories, lined with caricatures of politicians, celebrities, and influential Chicagoans who have dined with us over the years. Enjoy fresh Italian fare alongside American classics, handcrafted cocktails, and our signature peppermint ice cream — served year round.
Petterino's isn’t just in the heart of the Loop, it is the heart of the Loop.
About the Role
We are seeking a passionate and experienced Floor Manager to join our leadership team and help deliver exceptional service to every guest. This role is ideal for someone who thrives in a fast-paced, upscale dining environment and is committed to creating memorable guest experiences through outstanding hospitality and team leadership.
Position Summary
The Floor Manager plays a critical role in overseeing front-of-house operations, ensuring smooth service flow, and cultivating a positive team culture. This hands-on leadership position requires a detail-oriented professional with a deep commitment to hospitality.
Key Responsibilities
- Lead, train, and inspire front-of-house staff to uphold high standards of service and teamwork.
- Manage daily floor operations, including table turns and guest flow, to ensure efficiency and satisfaction.
- Collaborate closely with kitchen and bar teams to maintain seamless service and communication.
- Proactively address and resolve guest concerns with professionalism and care.
- Support staff development through training, scheduling, and performance feedback.
- Ensure compliance with health, safety, and sanitation regulations.
- Assist the General Manager in achieving operational goals, managing costs, and driving team performance.
Qualifications
- 2–3 years of management experience in an upscale or fine-dining setting.
- Strong leadership, communication, and problem-solving abilities.
- Calm and effective under pressure, with a guest-first mindset.
- Familiarity with POS systems (Toast) and reservation platforms (e.g., OpenTable) preferred.
- Flexible availability, including evenings, weekends, and holidays.
- Genuine passion for hospitality and creating memorable guest experiences.
What We Offer
- Competitive salary with performance-based incentives
- Opportunities for career advancement
- A collaborative and supportive team environment
