Required Years of Experience
1 year
Job Details
Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.
MAIN DUTIES:
- Warmly and graciously greets all guests upon arrival
- Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests
- To seat guests based on guest preferences and balancing of customer flow in service stations
- Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty
- To ensure high level of communication between the restaurant and other departments of the hotel
- To perform other duties as assigned by the manager on duty
- To Promote other Firmdale Hotels and restaurants
- To take personal responsibility for punctuality
REQUIREMENTS:
- Friendly demeanour
- Excellent level of spoken and written English
- Must be open to working AM/PM shifts, week days, weekends and holidays
- Ability to stand for long hours
- Open table certification preferably
- Open Tablet reservations experience
EMPLOYEE BENEFITS:
- Paid vacation, sick and personal days
- Health, dental, vision and life insurance plans
- Commuter benefits
- Holiday staff parties and staff appreciation events
- In house uniform dry cleaning services
- Employee meals while on duty
- Departmental and company-wide incentive programs
Compensation Details
Compensation: Hourly ($19.00 - $22.00) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Education Reimbursement Program
Required Skills
Customer Service Skills
Conflict Resolution skills
Time Management Skills
Communication Skills
Teamwork
Adaptability
Attention to Detail
Professionalism
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Boutique Hotel
Part of Firmdale Hotels
Situated in Tribeca, lower Manhattan between West Broadway and Greenwich, Warren Street Hotel is a celebration of contemporary art and design with interiors by Kit Kemp Design Studio.
The hotel is perfectly located just a short walk to New York’s Financial District and bustling SoHo. The neighbourhood is characterised by cobblestone streets, restored red brick warehouses, modern art galleries and independent boutiques as well as an array of locally-loved restaurants and cafes. There are an abundance of things to see and do just moments from the hotel including Brookfield Place for shopping and dining with river views, the unique Oculus, One World Trade Observatory and the impressive new Perelman Performing Arts Center.
The hotel will feature 57 individually designed bedrooms and suites along with 12 exclusive upper floor residential suites over 11 floors, each with full length windows, some with a private terrace and spectacular skyscraper views of lower Manhattan and the Hudson River.
Awards / Distinctions
2025
2024
