Required Years of Experience
2 years
Job Details
Position Purpose: This person is responsible welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.
Key Responsibilities/Accountabilities:
- Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed.
- Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.
- Answer phones and provide guests with requested information and arrange bookings.
- If asked, routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors, etc.
- May be asked to handle guest complaints and special requests.
- If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number.
- May assist with other duties as assigned by restaurant management.
- Follow opening and closing procedures.
- Always maintain professional demeanor with all staff.
- Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
- Be accessible to all staff and guests to answer any guest and reservation related questions.
- Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.
Minimal Essential Requirements:
- The ability to work as part of a team, and personal cleanliness.
- Very basic food handling, preparation, and cleaning skills are welcomed.
- Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Time management and ability to work under pressure to manage high volume of production.
- Active listening and learning skills.
- Reading and speaking comprehension skills.
- Discipline to follow set standards.
- Ability to lift up to 25lbs.
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
#fe15
Compensation Details
Compensation: Hourly ($17.00 - $23.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Customer Service Orientation
Attention to Detail
Problem Solving Skills
Organizational Skills
Interpersonal Skills
Adaptability
Multitasking Ability
Conflict Resolution skills
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Italian
Upscale Casual, Wine Bar
Part of SA Hospitality Group
Deep within the Tuscan countryside, in via della Maulina, one of the world’s most noteworthy areas of high quality wine production, lies a sprawling 19th century family estate, Fattoria Sardi. The three elegant wines produced there – Felice Bianco, Rosso and Rosato – embody the essence and flavors of the Italian countryside.
Jacopo Giustiniani opened the first FELICE wine bar in Manhattan’s Upper East Side in 2007 so New Yorkers could share the spirit of his homeland and the wines of his family’s vineyard. An extensive, Italian-driven wine list and a menu of rustic and authentic Tuscan plates are all served in a cozy and inviting atmosphere. Since then, five more locations have opened on the Upper East Side, Midtown West, Financial District and Brooklyn.
Our main dining room and La Soffitta are available for large groups and private functions for any occasion.
The restaurant is open for breakfast, lunch and dinner and offers special features such as a "Prix Fixe Lunch" option catering to our busy guests who want to dine within 45 minutes.
This successful restaurant is already a favorite uptown, amongst local clientele, wine lovers and serious foodies alike. The location features an expansive brass bar alongside with traditional Tuscan design elements of the Felice brand are visible in Robert McKinley’s design details including custom made tables and leather bench seats. The menu inspired by rustic Tuscan cuisine, includes Italian classics made with the freshest produce available by sourcing from and partnering with local farms to obtain the most flavorful seasonal ingredients.
Felice offers a unique wine list composed of over 100 bottles of white, red and sparkling Italian wines with over 30 offered by the glass. This location accommodates 55-seats in the restaurant area; the upstairs wine lounge, La Soffitta, accommodates an additional 35-seats, available for private events.
(212) 785-5950
