Assistant General Manager

We are seeking to hire a dynamic and experienced Assistant General Manager to oversee and lead our hospitality team. A minimum of 3 years experience in a high volume, upscale dining managerial role is required. The ideal candidate will work closely with team members to provide exceptional, engaged service to our customers and promote an environment of respect, support, and grace in the dining room.

We are an expanding company with advancement opportunities for people who share our positive, enthusiastic and determined approach to hospitality.

Mia Ragazza is a culinary-driven restaurant with a genuine commitment to our people:  we welcome unique perspectives and nurture diverse talent across all our stores. 

We’re in the midst of further expanding our team and looking for passionate individuals who share our desire to always exceed expectations.

The Service Manager's Primary Focus:

• Run shifts and lead and direct the daily operations of a restaurant
• Lead pre-shift meetings and participate in line, temperature and cooler checks; oversee all closing manager duties including counting down the safe, reviewing labor sheets and preparing nightly numbers email
• Organize, run and supervise smooth and efficient daily opening and closing shifts, ensuring an exceptional guest and employee experience
• Provide guidance and leadership to hourly and management teams
• Respond immediately and effectively to guest and employee needs and feedback
• Assist GM in managing costs, driving sales and growing the business in support of financial goals
• Partner with GM and management team to interview, hire, onboard, train, supervise and develop all FOH employees and teams as needed
• Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries
• Model and promote teamwork across all teams
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
• Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites as needed
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds

 Requirements & Skills

• 3+ years of restaurant management experience
• Skilled in developing guest rapport
• Skilled in leading teams