Position Summary-A food runner is responsible for delivering food from the kitchen to the guests in a manner that is in accordance with the service standards of One Off Hospitality. This position is full time, working both AM and PM shifts. Schedule flexibility a must.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
To be completely proficient with the food menu, not only in order to properly describe each dish that is brought to the table but to answer any guest inquiries regarding ingredients or concerns about allergies and dietary restrictions.
To act as the liaison between the front of the house and the back of house through communication with the service staff members and the expeditor.
To fulfill any guest requests that may arise as food is being delivered. If he/she is unable to fulfill that request personally, it is his/her responsibility to find another team member who can be of assistance.
When delivering food, always providing a brief description of the dish—never dropping and dashing.
Alerting guests of anything out of the ordinary with a dish—if something is exceptionally hot or providing directions about dishes that may require a unique means of going about their enjoyment.
To be able to carry multiple plates and remember their precise destinations at one time.
Always maintain a positive, and team-oriented, demeanor.
Assist in housekeeping tasks when asked and follow direction.
Maintain an awareness of all product knowledge information and information on history of restaurant.
Adhere to all Company policies, procedures and practices including health & safety, and loss prevention.
Any other duties as assigned by management.
Minimum Qualifications (Education, Experience, Skills)
High School Diploma or GED graduate.
Serve Safe Certification required.
Ability to handle stress under pressure.
Ability to provide quality guest service.
Willingness to maintain a clean, healthy, and safe working environment.
Ability to coordinate multiple activities with attention to detail.
Ability to work independently, with minimal supervision Physical Demands and Work Environment
Ability to freely access all areas of the restaurant including dining room floor, outside cafe, kitchen, prep area, washrooms, etc.
Ability to move quick and carefully in narrow and confined spaces.
Ability to be flexible with job demands and open minded when being asked to complete tasks.
Ability to work varied hours/days as business dictates.
hourly plus tips, dining discount, employer contribution to medical, voluntary dental/vision offered