Host

General Description: 

Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival and thanking guests upon their departure. Manage the efficient and timely seating of the restaurant. 

Specific Tasks: 

• Warmly and graciously greet all guests and thank guests as they leave. 

• Open the front door for guests entering and leaving the restaurant when possible. 

• Offering coat/bag check when necessary. 

• Escorting guests to the restroom when asked 

• Escort guests to their assigned table at a comfortable pace while making friendly conversation. 

• Provide guests with menus. 

• Maintain contact with service staff, providing “chits” to servers once their tables have been seated 

• Communications with support staff to proactively set tables. 

• Answering phone calls, relaying messages, booking, and confirming reservations 

• Adding to and assisting in maintaining guests’ notes in OpenTable. 

• Maintaining restrooms for cleanliness and supplies. 

• Assisting with maintaining the reservation books to maximize possible covers while booking the restaurant appropriately. 

• Maintain ongoing communication with the management team and chef; alert them of possible waits, guest issues, high-profile guests, etc. 

• Coordinating and maintaining a “wait list” if needed, keeping regular communication with guests who have been waiting. 

• Maintaining the host stand and front door cleanliness and supplies. 

• Maintain menu counts, ensuring menu cleanliness. 

• Acting as an overall hub for guests' questions (Private dining info, Valet, hours of operation, other BRG restaurants) 

• Take guests’ allergies with the utmost seriousness and comply with the Allergy Protocol set by the restaurant 

• Comply with all safety and sanitation (including handwashing) guidelines and procedures 

• Attend all scheduled meetings and offer suggestions for improvement. 

• Fill in when needed to ensure guest service standards. 

• Boka Restaurant Group operates on a seven-day per week schedule; consistent and reliable attendance is mandatory. 

• Receive to-go orders 

Physical Requirements 

• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds 

• Safely and effectively use all necessary tools and equipment 

• Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven, and slick surfaces 

 
Expectations:

• Hospitable: We are known for exceptional guest service in all of our pursuits, and it is your job to uphold these high standards and to find ways to go above and beyond the guests’ expectations. 

• Positive, Personable, and Professional. As we all work closely together, we always want to bring positive energy to the group. It is important to clearly, politely, directly, and effectively communicate with your team, managers, and guests. 

• Flexible. This is of utmost importance, as the restaurant industry can be very unpredictable. Be willing to do what is asked of you if it benefits the Group as a whole. 

• Accountable and Responsible. We each hold ourselves accountable to follow through on all commitments with a sense of urgency and consistency. It is important to be accountable for your actions. 

• Solution Orientated. We work in an extremely fast-paced environment and many aspects of our careers require quick thinking and the ability to manage many things at once. Should any problems arise in any facet of your work, you should be able to identify the problem and offer thoughtful, achievable, and appropriate solutions 

• Ambitious and Self Aware. We look for employees who know their self-worth and are excited about their career day in and day out. It is important to continually push yourself forward by constantly learning, seeking to improve, and never resting on your laurels. It is also important that you are able to receive feedback—both positive and constructive criticism—in order to succeed, grow, and develop within your roll and continue to move forward within the company. 
   

• An Ambassador of BRG. Perhaps most importantly, we expect all staff of Boka Restaurant Group, regardless of position, to be professional, courteous, and respectful of all other restaurants in the industry.