Required Years of Experience
3 years
Job Details
The Floor Manager will play a key role in ensuring seamless service delivery and exceptional guest experiences. This individual will oversee front-of-house operations, including staff supervision, customer interactions, and floor management, to uphold the restaurant's reputation for excellence.
Key Duties and Responsibilities:
- Supervise, train and coordinate front-of-house staff, including servers, hosts, and bartenders, to ensure smooth service operations during peak hours and deliver exceptional hospitality
- Monitor dining room activity, including table turnover, wait times, and guest satisfaction, and take proactive measures to address any issues or concerns.
- Oversees the completion and submission of daily time sheets and tip records.
- Assist with reservations management, seating arrangements, and special requests to accommodate guest preferences and maximize revenue opportunities.
- Collaborate with the kitchen team and other department heads to ensure seamless communication and coordination between front and back-of-house operations.
- Assist with inventory management, including stock replenishment to maintain adequate supplies and minimize waste.
- Manages employees with integrity and knowledge that promote and maintain the standards of the restaurant
- Participates in department meetings by communicating a clear and consistent message regarding the restaurant’s goals to produce desired results.
- Ensure compliance with company policies and procedures, including health, safety, and sanitation standards, to maintain a clean and safe environment for guests and staff.
Qualified floor managers must be energetic, enthusiastic, and have a great attitude, as well as:
- Have at least 3 years of experience as a Fine Dining Restaurant Floor Manager.
- Have strong communication and leaderships skills skills
- Must have current TIPS certification
- Thrive in a fast paced environment, and be able to problem solve under pressure
- Must have full-time availability (Brunch, Nights, and Weekend availability)
- Stand and walk for an entire shift, including moving safely through all areas of the restaurant
- Be able to move, pull, carry or lift at least 50 lbs
- Have previous wine + food knowledge
- Clean-shaven and well-groomed appearance required
Compensation Details
Compensation: Salary ($70,000.00)
Required Skills
Management
Customer Service Orientation
Team Management
Staff Supervision
Team Leadership
Restaurant Floor Management
Conflict Resolution
Customer Interactions
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1 Employee Recommendation
The Russian Tea Room is a treasured, globally-renowned cultural institution and an enchanting, magical place where people of all ages and backgrounds have been having unforgettable dining & celebratory experiences for 96 years.
Simultaneously a sanctuary of refinement, fine cuisine and elegance, and a bastion of delicious, decadent, glamorous fun, the Russian Tea Room provides a luxurious, world-class experience that is universally accessible and provides unparalleled quality and exceptional value.
Universally adored since opening, many of New York's defining cultural moments have taken place at The Russian Tea Room.
Since being founded by members of the Russian Imperial Ballet in 1927, The Russian Tea Room has been a second home for boldface names and the intellectual elite - an exclusive enclave where actors, writers, politicians, and executives plan their next deals and celebrate their friends’ latest Carnegie Hall performances.
Awards / Distinctions
2001
