Floor Manager
Required Years of Experience: 3 years
Job Summary
We are seeking an experienced and hands-on Floor Manager to join our team at a newly opened, high-volume casual/upscale restaurant. The ideal candidate is a dynamic hospitality professional with strong leadership skills, a deep understanding of guest service, and the ability to maintain smooth daily operations on the restaurant floor.
This role is key to creating exceptional guest experiences, mentoring front-of-house staff, and ensuring the highest standards of service, cleanliness, and efficiency throughout each shift.
Duties
-
Lead daily floor operations to ensure seamless service and guest satisfaction.
-
Supervise, train, and support front-of-house staff, fostering teamwork and accountability.
-
Oversee table assignments, pacing, and service flow during busy shifts.
-
Collaborate with the kitchen and bar teams to ensure communication and timing are on point.
-
Maintain a visible presence on the floor, resolving guest issues promptly and professionally.
-
Support management with scheduling, onboarding, and performance feedback.
-
Monitor service standards, cleanliness, and compliance with health and safety regulations.
-
Contribute to a positive, professional, and hospitality-driven culture.
Requirements
-
Minimum 3 years of experience in a restaurant floor or front-of-house management role.
-
Strong leadership and communication skills with a hands-on management style.
-
Proven ability to manage a high-volume environment while maintaining attention to detail.
-
Excellent guest relations and problem-solving abilities.
-
Knowledge of food, wine, and craft cocktail service preferred.
-
Ability to remain calm and effective under pressure.
-
Passion for hospitality and a commitment to providing exceptional dining experiences.
