Position Summary:
The Maître d at Soho Grand Hotel oversees the flow of service in the Grand Bar and Salon setting the tone for the guest experience from the moment of arrival. This highly visible role requires warmth, confidence, and exceptional communication skills. The Maître D’ is responsible for managing host operations, directing room flow through Resy, and ensuring that all guest interactions reflect the highest standards of hospitality.
In addition to orchestrating the guest experience in the Grand Bar, the Maître D’ supports In Room Dining (IRD) operations, supervises the host team, mentors new hires, and enforces service and appearance standards. With an active floor presence, the Maître D’ ensures seamless communication between FOH, kitchen, and management while maintaining ambiance and guest satisfaction at all times.
Key Responsibilities:
Guest Experience
- Warmly greet, recognize, and escort hotel guests, patrons, and VIPs, ensuring personalized hospitality.
- Anticipate guest needs, resolve concerns with discretion, and maintain a visible, proactive presence on the floor.
- Answer guest inquiries regarding menus, hours, special events, and availability with confidence and clarity.
- Build loyalty through guest recognition programs, noting preferences, special occasions, and repeat visits.
Host Stand & Dining Room Operations
- Oversee host stand operations using Resy; manage reservations, seating strategy, pacing, and waitlist.
- Direct table assignments to balance guest flow, optimize service quality, and support team efficiency.
- Monitor dining room for table readiness, cleanliness, and reset, coordinate with bussers and servers for smooth turnover.
- Conduct pre-shift meetings to communicate priorities, guest recognition notes, and key updates.
Leadership & Team Development
- Supervise, coach, and mentor host team to maintain excellence in guest service and professionalism.
- Assist with onboarding and training of new hires to build skill, confidence, and cultural alignment.
- Provide floor support during peak periods, stepping in to reinforce service standards as needed.
- Enforce FOH standards of appearance, grooming, and professional etiquette.
Ambiance & Standards
- Ensure consistent brand-aligned atmosphere by adjusting lighting, music, and space presentation.
- Report and follow up on any maintenance or cleanliness issues immediately.
- Uphold the hospitality culture of Roxy Bar and the hotel at large, ensuring service is seamless and guest centered.
Qualifications:
- Minimum 3 years of restaurant or hospitality experience in a leadership or guest-facing role
- Experience with Resy or similar table management software preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Commitment to service excellence and team development
- TIPS/Alcohol Training certified is a plus
- Physical ability to stand for long periods, move throughout the venue, and lift as required
Ability to:
- Perform job with attention to detail, speed and accuracy.
- Prioritize and organize.
- Follow directions thoroughly.
- Understand guest's service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent hotel data.
Work environment:
- Food & Beverage outlets and Kitchen areas
- Standing for prolonged periods of time
- Under variable temperature conditions
- Under variable noise levels
- Around chemicals
