Join Our Team at The Victoria!
We are seeking passionate and hospitality-driven individuals to join our team in an elevated, Upscale environment. We are currently hiring for a variety of Front of House (FOH) and Back of house (BOH) positions. This is a great opportunity to join a dynamic team dedicated to creating memorable guest experiences.
Position Summary
The Host is the guest's first point of contact in our restaurant. They are responsible for providing guests with the warmest welcome as though they are entering our home. The Host is also responsible for greeting guests, answering phone calls, answering guest questions, seating the guest, inputting reservations, and entering guest waitlists.
About You:
- A Welcoming Presence: You are enthusiastic and genuinely enjoy interacting with people, making every guest feel welcome and valued from the moment they arrive.
- Organized and Attentive: You possess strong organizational skills and pay close attention to detail, ensuring smooth operations at the host stand and in the waiting areas.
- Clear Communicator: You communicate clearly and politely, whether in person or on the phone, providing helpful information and managing guest expectations effectively.
- Proactive Problem-Solver: You are able to anticipate needs and respond calmly and professionally in a fast-paced environment.
What You'll Do:
- Guest Relations & Service
- Welcome and acknowledge all guests upon entering our restaurant, providing the warmest welcome.
- Enter guest waitlist information and update table statuses throughout the shift.
- Take guests' names and phone numbers for walk-in seating, informing guests of their wait time based on directives from management.
- Escort guests to their table and assist them with seating.
- Interact with guests in a friendly, positive manner, making them feel welcome and assisting them with finding the restroom, help with checking bags and coats, etc.
- Answer guest phone calls and provide friendly, knowledgeable assistance to guest questions.
- Is aware of all special notes and VIP guests prior to the start of each shift and communicates these notes to management and necessary staff (e.g., the server helping the guests) throughout service.
- Operational Support
- Ensure the dining room is properly set for guests prior to service.
- Set host stands for service, ensuring all resources (paper, pens, business cards, etc.) are stocked and tablets are charged for usage throughout service.
- Maintain cleanliness of the entrance, host stand, coat check room, and other waiting areas throughout the shift by sweeping, cleaning windows and doors, etc.
- Complete opening and closing side work checklist for shift daily.
- Complete other duties as assigned by Management.
III. Health, Safety & Compliance
- Maintain sanitation to Department of Health standards; keep the work area clean and organized.
- Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations.
Required Knowledge/Skills/Abilities:
- Exceptional interpersonal skills and a passion for connecting with others.
- Prior Host experience in a high volume restaurant.
- Understanding of hygiene and food safety rules.
- Multi-tasking abilities.
- Ability to remain calm and professional in a fast-paced work environment.
Essential Functions:
- Able to speak, understand, read, and write in English.
- Able to comprehend and follow written and verbal directions.
- Able to understand basic math.
- Able to work independently or as part of a team.
- Able to lift at least 30 pounds on a regular basis.
- Able to bend, stoop, stand, and perform extensive walking for 8-10 hours a day.
- Able to manage going up and down stairs multiple times per day.
- Adaptable in a fast-paced and challenging work environment.
- Organized approach to projects.
- Able to take and give direction.
- Able to approach their work with a sense of ownership and work with a sense of urgency.
- Able to work nights, weekends, and holidays and variable schedule, per the needs of the business.8
- Able to perform essential job functions under pressure, maintain professionalism when working under stress.
- Maintain polished personal presentation; grooming meets Company standards as outlined by Employee Handbook.
- Strict adherence to posted schedule and clock in/out times.
- Communicate information effectively and efficiently.
- Maintain general knowledge of the restaurant, location, transportation, management team, etc.
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
