Assistant General Manager

Location: Wynwood, Miami

Reports to: General Manager

The Assistant General Manager (AGM) works closely with the General Manager to oversee all aspects of daily operations, providing leadership, guidance, and direction to staff. This role ensures the business operates efficiently, achieves sales and profitability goals, and delivers an exceptional customer experience. The AGM will spearhead their own AOR's, manage all hourly staff & ensure accurate daily reports. 

1. Operational Management:

   • Assist the General Manager in overseeing day-to-day business operations.
   • Monitor and manage operational budgets, schedules, and inventories.

2. Team Leadership:

   • Provide leadership, coaching, and support to department managers and staff.
   • Lead by example to foster a positive and productive workplace culture.
   • Assist in recruiting, hiring, and training new employees.

3. Customer Experience:

   • Monitor customer feedback and implement improvements to services or products.
   • Address escalated customer complaints and concerns.

4. Financial & Sales Management:

   • Assist in preparing and managing budgets and financial forecasts.
   • Monitor sales performance and report on key metrics, such as revenue and profitability.

5. Compliance & Safety:

   • Ensure compliance with company policies, procedures, and regulatory requirements.
   • Promote and enforce health and safety standards within the organization.

6. Vendor & Stakeholder Management:

   • Build and maintain relationships with key vendors, suppliers, and business partners.
   • Negotiate contracts and agreements to ensure favorable terms for the company.

• Bachelor’s degree in Business Management, Hospitality, or a related field (preferred).
• Proven experience in restaurant management.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage budgets, financial statements, and operational processes.
• Proficient in Resy, Toast, Restaurant365, etc. 
• Excellent organizational and multitasking abilities.
• Strong customer service orientation.
• Ability to work under pressure and handle high-stress situations effectively.

• This position may require evening, weekend, or holiday shifts depending on the business's needs.