Service Director

Service Director – Blackfoot Hospitality 

Location: New York, NY
Reports to: Director of Operations

About Blackfoot Hospitality

Blackfoot Hospitality is a New York City–based hospitality group dedicated to creating warm, thoughtful, and memorable experiences. With a commitment to excellence in service, culinary creativity, and community engagement, our restaurants serve as welcoming spaces for both guests and staff. We believe in fostering environments where hospitality professionals can thrive while making a lasting impact on the guest experience.

Position Summary

The Service Director plays a pivotal role in ensuring operational excellence, team cohesion, and guest satisfaction across multiple venues. Acting as a strategic liaison between the Director of Operations and General Managers, this role is responsible for standardizing service practices, optimizing workflows, and fostering a culture of hospitality and accountability. The Service Director will lead by example, support leadership development, and ensure consistent execution of Blackfoot Hospitality’s values across all properties.

Key Responsibilities

• Provide hands-on operational support by spending one day per week at each restaurant, running a full shift in place of the General Manager to ensure continuity, team engagement, and adherence to service standards.
• Support day-to-day operations across all venues to ensure consistency and excellence
• Partner with General Managers to identify skill gaps and create tailored development plans for service staff.
• Analyze guest feedback and collaborate with GMs to implement improvements.
• Lead monthly workshops and refresher trainings to reinforce best practices and introduce new service initiatives.
• Support hiring, onboarding, and internal mobility initiatives in partnership with General Managers and HR.
• Act as an operational extension of the Director of Operations, executing strategic initiatives across all venues. 
• Assist in refining SOPs, streamlining workflows, and building scalable systems in collaboration with GMs and department leads.
• Support financial oversight by helping GMs interpret performance metrics and meet budgetary goals.
• Attend monthly GM meetings and C&C sessions to reinforce leadership development and operational consistency.
• Ensure full compliance with New York State Department of Health protocols, including food safety, sanitation, and hygiene standards.
• Assist GMs in maintaining compliance with FDNY, SLA, and other regulatory bodies.
• Build strong communication channels with staff, vendors, and leadership to ensure operational consistency.
• Represent Blackfoot Hospitality’s values and culture, serving as a role model for the team.
• Ensure effective use of operational tools (Toast, 7Shifts, Resy) to track performance.

Qualifications

• 5+ years of progressive restaurant management experience, with at least 2 years in a General Manager or equivalent leadership role.
• Proven ability to lead diverse teams and foster a positive workplace culture.
• Strong understanding of financial management, budgeting, and cost control.
• Excellent communication, organizational, and problem-solving skills.
• Passion for hospitality and delivering outstanding guest experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Experience with 7Shifts, Toast, RESY and Premier Payroll is a plus.

Physical Demands

• Must be able to stand and walk for extended periods of time (up to 10 hours per shift).
• Ability to lift up to 25 lbs. as needed.
• Frequent bending, stooping, and reaching.
• Ability to work in a fast-paced, high-volume environment.

EEO Statement

Blackfoot Hospitality is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We celebrate and support differences and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable laws.