Senior Service Manager

Our culture is one of vibrant energy paired with unwavering support. We’re seeking an
individual who excels in collaboration, communicates effectively, and is deeply
committed to delivering exceptional service. Your attention to detail and customer-
focused approach will ensure that every guest experience at The Ned NoMad is not just
memorable, but truly extraordinary. As the Senior Service Manager, you will be an integral part of ensuring our members have a memorable experience while in our spaces. 

Key Responsibilities:

 Oversee member, guest and employee satisfaction while maintaining standards,
exceeding financial and member experience goals.
 Demonstrate knowledge and proficiency of all applicable food and beverage laws
and regulations as well as flawlessly executing The Ned’s sequence of service.
 Responsible for running the floor during service. This includes guiding and
coaching the staff, solving guest complaints, and ensuring we are providing the
highest level of service.
 Assist with administrative work – placing orders, paying invoices, organizing
stockrooms, scheduling staff, recruitment, and various other tasks.
 Collaborate and assist with the Events & Membership team to ensure all Ned
standards are consistently met for all events.
 Influentially lead daily operations while encouraging efficient and effective service
standards that elevate member, guest, and staff experience.

 Create and nurture an environment that emphasizes motivation, empowerment,
teamwork, continuous improvement, and a passion for providing service.
 Work cross-functionally to effectively manage the successful execution of Club
events and experiences.
 Champion the onboarding and training of new hires, as well as providing a
welcoming experience for new staff.
 Build mutual trust, respect, and cooperation among fellow team members and
across all departments.
 Monitor and maintain the productivity level of employees.
 Propose and persuade innovative channels to maximize revenue through food,
beverage, and events.
 Partner with Membership to gather members’ feedback and develop initiatives
that address and highlight concerns.

Requirements:
 Preferred a minimum of 3 years of experience in a fast-paced and professional
environment.
 Previous experience as a Floor Manager, Server Captain, or Supervisor in a food
forward and high-volume environment.
 Proven success of “champion of the culture,” facilitating excellent communication
and engagement.
 Team focused with an understanding of the bigger picture and how you can
contribute.
 Able to effectively manage different stakeholders.

Physical Requirements:
 Must be able to seize, grasp, turn and hold objects with hands.
 Must be able to work on your feet for at least 8 hours.
 Fast-paced movements are required to go from one part of the club to others.
 Must be able to move, pull, carry, or lift at least 20 to 60 pounds.
 Occasionally kneel, bend, crouch and climb as required.
 Must be able to use step ladder