POSITION: Host
EMPLOYMENT CLASSIFICATION: Non-Exempt
REPORTS TO: General Manager, Assistant General Manager, Bar Manager, Floor Manager, Maître D’
PURPOSE:
The Host is an integral part of the front door team as they provide exceptional service and uphold high standards; the host greets, engages, and connects with all guests. The Host is typically the first interaction a guest will have when they enter the restaurant. It is imperative that the front door team can create a first great impression for all.
KEY RESPONSIBILITES:
- Creates a warm, welcoming, and energetic front door experience for all guests
- Brings a professional and personal demeanor at the door
- Greets, acknowledges, and seats all guests promptly
- Demonstrates knowledge of menu items. Ability to recommend menu items
- Ability to recite details about the restaurant spaces, the hotel, recommendations in the area
- Ability to communicate to guests on the waitlist; does their best to provide an accurate wait time for guests
- Maintains the cleanliness and appearance of the host station
In addition to performing the key responsibilities listed above, this position is required to perform a combination of the following:
- Be a team player and support other roles during service, such as resetting tables and running beverages
- Share input and feedback to what can be improved in service to the management team
- Additional duties as necessary and assigned
- Ability to maintain composure in a fast-paced environment
- Upholds Department of Health Standards
- Upholds uniform guidelines and a polished appearance
- Consistently reports to scheduled shifts on time
- Provides attentiveness and excellence in service. Adheres to steps of service. Follows all company policies, procedures, and guidelines
PHYSICAL DEMANDS:
The physical demands for this position includes standing and working for long periods of time and moving intermittently during work hours. The employee is required to lift and carry up to 50 pounds, bend, squat, kneel, and reach above shoulder level. These physical demands described here must be met by the employee to perform the essential functions of the job.
COMPANY VALUES:
Our Commitment
Orchard Street Restaurant Management’s ethos is share, not sell.
Our Mission
Orchard Street Restaurant Management exists to establish an elevated, welcoming homebase in Downtown New York. A place that celebrates the creative culture and singular energy of the neighborhood and its community. Every strategic touchpoint will work to cement this message. Together, we share the responsibility of creating a consistently original narrative that supports our single-minded truth.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends, and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the manager. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The employee will actively follow Company policies addressed in the Employee Handbook.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
