Shift Leader

Do you LOVE + CARE about good food & coffee & ENJOY sharing your passion with customers?

• We are looking for shift leaders to run our fast-paced bakery at Grand Central Terminal location
• Must have 2+ years’ specialty RETAIL FOOD experience managing a café or similar QSR
• Must have 2+ years’ COFFEE experience in a specialty/third-wave coffee shop setting (dialing in espresso, proper milk texturing, various methods of brewing)
• It is key when you're at Bourke Street - you work hard, care about artisan food & coffee, and genuinely look after our customers. You pay attention to detail & processes, while continually training staff to do the same
• An EXCELLENT COMMUNICATOR and team leader with a positive, can-do attitude

LOCATION:Grand Central Terminal

THE ROLE: 

• Oversee the FOH team's performance during shifts, ensuring that all operations run smoothly and efficiently.
• Ensure high standards of customer service are consistently met and address customer inquiries and complaints swiftly and effectively.
• Operate the cash register, handle transactions, and ensure accurate cash handling and POS system use.
• Provide on-the-job training and support to new and existing staff, ensuring they are well-versed in bakery products, POS operations, and customer service standards.
• Ensure the front area of the bakery, including counters and display areas, is clean, organized, and complies with health and safety regulations.
• Monitor and manage the stock levels of bakery goods in the display area; ensure products are attractively presented and fresh.
• Manage inventory, particularly ensuring there are enough croissant sandwiches and other high-demand items for the entirety of the shift.
• Make sure that all staff adhere to bakery policies and procedures, including health and safety protocols.
• Quickly address and resolve any issues or challenges that arise during the shift, whether related to staff, customers, or operations.

WE OFFER:

• An exceptional working environment and team dedicated to excellence
• Career development with a GROWING company
• STAFF PERKS: Free coffee/meals on shift, staff discounts, and the opportunity to take home a loaf of bread at the end of your shift—we make delicious organic sourdough bread!
• Upskill in high-quality training programs and education through our coffee roaster
• An exceptional working environment and a small team dedicated to learning, upskilling, excellence, and FUN

REQUIRED: Legally valid for work in the USA

ABOUT BOURKE STREET BAKERY:

Australia’s most beloved artisanal bakery-café, Bourke Street Bakery, is a celebration of everyday pleasures: delicious coffee and handmade baked goods, including sourdough bread, sausage rolls, meat pies, cookies, cakes, and more. Considered an iconic and must-visit destination for locals and visitors alike, mentioned in every Australian good food guide list, now with four bakeries in Manhattan (NoMad, Grand Central Terminal) and one in Jersey City. Recently named one of Eater NY’s 15 top essential NYC bakeries & featured in the New York Times. Family owned and run by the man who began it all, Paul Allam, at the helm in the kitchen.

CHECK US OUT:
Eater NY: https://ny.eater.com/2019/5/2/18525926/bourke-street-bakery-nyc-nomad-photos/
New York Times: https://www.nytimes.com/2020/10/16/dining/sausage-roll-recipes-australia.html
Website: https://www.bourkestreetbakery.com/
Instagram: https://www.instagram.com/bourkestreetbakerynyc