Culinary Operations Manager – NYC Bagel multi-unit

Location: New York City (Brooklyn & Manhattan)
Reports to: Ownership Team
Employment Type: Full-Time

An independently owned and rapidly growing NYC bagel brand, founded in 2012 with one neighborhood shop, has since grown to nine thriving locations across Brooklyn and Manhattan. Known for its warm hospitality, high-quality ingredients, and consistently delicious menu, the company continues to build a loyal following while staying true to its roots as a community-focused, family-style operation.

With exciting growth ahead, the ownership team is seeking a Culinary Operations Manager to help strengthen and streamline Back-of-House operations, ensuring every location maintains the same quality, efficiency, and soul that made the brand a local favorite. Think is like a multi-unit KItchen Manager.

This is a newly created leadership position designed for an experienced and hands-on culinary professional who thrives in an operational setting. The Culinary Operations Manager will oversee and support the kitchens across all stores, helping to standardize systems, improve consistency, and optimize menu execution.

The right person will bring both culinary knowledge and operational structure, ensuring every store runs smoothly while supporting the continued expansion of this beloved NYC brand.

• Oversee and support BOH operations across all locations, ensuring strong systems and execution.

• Develop and implement standard operating procedures to ensure consistency, quality, and efficiency.

• Evaluate and refine the menu, working closely with ownership to optimize production while maintaining creativity.

• Monitor food and labor costs, analyzing performance across all locations to identify areas for improvement.

• Strengthen inventory control, purchasing systems, and vendor relationships.

• Ensure compliance with health, sanitation, and safety standards at all stores.

• Provide leadership, training, and mentorship to kitchen teams to maintain strong performance and morale.

• Serve as a bridge between ownership and the store-level teams, ensuring clear communication and alignment.

• Background as a Chef de Cuisine, Sous Chef, or Kitchen Manager in a multi-location or high-volume setting.

• Deep understanding of BOH systems, cost control, and kitchen organization.

• A hands-on leader who can balance strategy with day-to-day execution.

• Highly organized, reliable, and proactive, with a strong sense of ownership and accountability.

• Comfortable overseeing multiple stores and building consistent operational standards.

• Spanish fluency is a strong plus for effective communication with team members.

• Passionate about food, teamwork, and helping a beloved NYC brand continue to grow sustainably.

• Salary: $85,000 – $95,000 base, plus performance-based bonus (quarterly or bi-annual).

• Benefits: Healthcare coverage or healthcare credit (TBD), plus 2–3 weeks PTO.

• Work Setup: Mix of on-site location visits and time at the Chelsea corporate office for planning, coordination, and team meetings.

This is an opportunity to join a tight-knit, independently owned company with a supportive, collaborative, and family-like culture. The ownership team values positivity, partnership, and long-term growth, and they’re looking for someone who shares that same vision.

If you’re an experienced culinary professional ready to take on a broader leadership role and help shape the next chapter of one of New York’s favorite bagel brands — this is the perfect time to join.