Concierge-Services Attendant

OPEN CALL/HIRING EVENT
The Mather - 425 Davis Street in Evanston, IL

• Wednesday, 10/15 1:00-400 pm

We’re seeking a Concierge-Services Attendant to join a self-directed team to deliver extraordinary greetings to residents, family and visitors; exceptional, efficient concierge services; positive scheduling of programming and transportation; and meaningful moments in the lives of residents, guests, and staff. 

This position is part-time, hourly, weekend, and holiday availability required.

the schedule for this position is:

Service Attendant: Sunday & Monday 8:30am-4:30pm.

Concierge: week1 Tuesday & Wednesday 7:00am-3:00pm. week2 Tuesday 7:00am-3:00pm, Wednesday 10:00am-6:00pm. 

 

About The Mather:

The Mather is a Life Plan Community for those age 62 and better. Our staff of professionals is committed to providing excellent service and a warm atmosphere for residents, visitors, and staff. The Mather is in Evanston, Illinois, close to downtown and public transportation. The Mather includes 240 independent living apartment homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, art studio, gardens, and more.

The Mather is located at 425 Davis Street in Evanston.

What We Offer:

Mather offers a benefits package* that goes above and beyond.

All employees are eligible for:

• Generous paid-time off (PTO) program including vacation days, sick days, personal days, and holidays. Earn-as-you-go plan that rolls over year to year, offering flexibility
• 401(k) program with strong employer match and annual contribution (Age 21 or better)
• Convenient subsidized parking or public transportation for certain locations
• Learning to Age Well Program – employees can be reimbursed up to $130 per year for completion of classes such as music lessons, yoga, or foreign language classes

Benefits-eligible employees can take advantage of:

• Medical, dental, and vision plans
• Extended illness benefits
• Tuition reimbursement promoting lifelong learning
• Employee wellness programs, including free annual wellness screening
• Short- and long-term disability insurance
• Life insurance - 100% coverage by Mather 

 *Benefits are subject to change without notice. Benefits details dependent on employment status.

ESSENTIAL FUNCTIONS (as a Front Desk Receptionist):

• Plans, organizes, arranges, promotes and facilitates a variety of activity, social events and outings seven (7) days a week within and beyond the community, based upon the whole person comprehensive wellness model; ensure active program participation by assisting with promotion, monthly calendars, marketing and communication materials and sign-up and room preparation processes.
• Purchases tickets for trips and coordinates purchases with accounts payable and accounts receivable.
• Regularly seeks resident input to integrate into programming decisions; support resident–initiated activities/programming.
• Encourages and mentor volunteers; incorporate volunteers actively into programming of The Mather
• Maintains high level of interaction and communication with residents/family and staff using intrinsic communication style; respond to resident requests for information; respond to resident feedback and address concerns in a timely and professional manner.
• Safely and efficiently transports residents in Mather vehicles; conduct safety checklist before each trip.
• Administrative duties to include typing menus, copying, collating, preparing directories, and producing work tickets in PM Worx program.
• Coordinates with Wellness and Fitness Coordinators, and Mather Institute on Aging staff, as well as Administrative Wizard on programmatic planning and implementation
• Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating Nextraordinary behaviors.
• Provides excellent customer service for residents and guests at the “first face” of The Mather:
  • Greets residents and visitors and monitor building access.
  • Receives and directs in-coming phone calls.
  • Responds to resident requests for information; responds to resident feedback and addresses concerns in a timely, professional manner.
  • Receives and catalogs resident packages; deliver packages.
  • Provides transportation reservation service.
  • Provides guest room reservations, check-in and check-out services.
  • Maintains daily check log, service log and other pertinent records.

ESSENTIAL FUNCTIONS (as a Service Attendant):

• Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc. 
• Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction. 
• Carrying and delivering items and packages; delivering birthday balloons and cards from The Mather to our residents 
• Using Microsoft Outlook or other software as implemented, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services) 
• Responds in a timely manner to radio requests requiring immediate attention.
• Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.  
• Completes daily check-in report. 
• Assisting Repriorment Services experience center with special events 
• Assist with audio/visual set ups such as movies, virtual meetings and presentations.

  QUALIFICATIONS AND SKILLS

  Required:

  • Some college or equivalent experience
  • Experience working with older adults in leading programs and classes.
  • Valid drivers’ license and excellent driving record
  • Ability to multi-task
  • Excellent customer service skills 
  • Ability to utilize MS Outlook and work order software systems 
  • Ability to prioritize and organize multiple demands on time and projects.

About Mather:

Based in Evanston, Illinois, Mather is a unique, non-denominational not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well, we create programs, places, and residences for today’s young-at-heart older adults. These include senior living residences (The Mather, Mather Place, and Splendido); a variety of community-based initiatives; and Mather Institute on Aging, a resource for research and information about aging, trends and innovations in aging services, and more.

Mather values employees and is serious about supporting their health and professional development. We’ve been named one of “Chicago’s Top Workplaces" by the Chicago Tribune for four years in a row and have been recognized as Illinois’ Healthiest Midsize Employer.

Mather is a drug-free workplace and an Equal Opportunity Employer.

If this sounds like you, then please apply for this position. When applying, please include all work history. List your employers, starting with the most current/recent, including self-employment. Please do not state "Refer to resume."