About NA:EUN:
Led by Chef Junghyun “JP” Park and Ellia Park, NA:EUN Hospitality represents the unified vision behind the acclaimed restaurant brands Atoboy, Atomix, and NARO.
Position Overview:
NA:EUN is seeking an experienced and dedicated Dining room manager to join our team. In this role, you will collaborate closely with the owners, directors, and the entire restaurant team to ensure the seamless operation of our restaurant, fostering a positive work environment and maintaining the high standards that define our dining experience.
We are looking for a passionate and enthusiastic leader with a strong work ethic and a commitment to continuous learning and growth.
Qualifications:
- 1+ years supervising in Fine dining restaurant(s)
- Deep understanding of fine dining food and beverage service standards.
- Extensive knowledge of the restaurant industry both in NYC and around the world
- Keen attention to detail, ensuring all aspects of service meet Atomix’s high standards
- Proficiency in restaurant management software and tools (e.g., POS systems, reservation platforms).
- Ability to handle high-pressure situations with grace and composure.
- Genuine enthusiasm for the restaurant and an endless curiosity for the food & wine world
- Positive Attitude, a sense of urgency and strong communication skills
- Preferred beforehand, but can obtain before start date: NYC DOH Food Protections Certificate
Dining Room Manager responsibilities include (but are not limited to):
- Leading the front of house team, before, during and after service - making sure that the team is prepared and ready before, focused and performing during, and constructively looking for opportunities for improvement afterwards.
- Managing the floor, including touching tables, monitoring the door, running food, overseeing staff, assisting with beverage service, and working as a liaison between the kitchen team and front of house staff to ensure a smooth service. The Dining Room Manager will help to orchestrate the flow of service in the dining room and will be integral in curating a memorable experience for our guests.
- Menu updates and menu printing.
- Opening manager duties, including: restaurant walkthrough to ensure the restaurant is ready for service, preparing daily opening email to leadership team, making staffing adjustments according to business levels, conducting pre-shift meetings with staff, etc.
- Closing manager duties, including: writing daily recaps, reconciling closing banks, filling out all daily financial reports, reviewing and approving time cards, final restaurant walkthrough (and ensuring that the team has performed all closing duties properly), etc.
- Handling and managing guest opportunities, and solving problems as necessary.
- Helping to oversee guest relations - optimizing reservation slots, maintaining detailed notes for our guests, building rapport with returning guests, etc.
- Summarizing trends on guest feedback, following up with team members regarding negative feedback, and highlighting team members that receive positive feedback.
- Coaching and mentoring team members and cultivating an environment of development and continued education of our staff.
- Assisting with ordering and inventory of front of house supplies.
- Assisting in the management of front of house team members, including: recruiting, hiring, scheduling, training new hires, and reviewing.
- Assisting in the creation and implementation of systems and procedures for maintenance and operational efficiency (e.g. opening and closing sidework checklists).
- Assisting in the creation and upkeep of training materials.
- Being fully aware of vendor relationships and routine maintenance that pertain to the overall success of the restaurant.
- Ensuring all health and safety standards are upheld by enforcing high sanitation standards.
- Effectively communicating and providing direction to the team, prioritizing tasks and managing demands, so that all daily tasks are completed in a timely and seamless manner.
- Meeting with and coordinating with both front and back of house managers in order to be aligned to the overall goals and objectives of the restaurant and having a strong working knowledge of the financial demands of the operation.
Qualified candidates must be energetic, enthusiastic, and have a great attitude, as well as:
- Passion for creating an incredibly memorable guest experience through service and hospitality
- Possess exceptional floor presence
- Must be able to demonstrate an extensive depth of food and beverage knowledge
- Ability to handle multiple tasks in a fast-paced work environment effectively without losing focus on priorities and while maintaining a high level of quality
- NYC Department of Health Food Protection Certification and a strong understanding, compliance, and enforcement of all best practices and procedures to maintain excellent restaurant hygiene conditions
- Proficient in Microsoft Office and/or Google Workplace
- Knowledge and/or experience with Korean food & beverage is a plus but not required
NA:EUN is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.
