Required Years of Experience
2 years
Job Details
-
Greet and welcome guests outside the store with warmth and enthusiasm.
-
Share the I’m donut ? story, creating curiosity and excitement about our donuts and concept.
-
Engage passersby in friendly conversation, answering questions about our menu and brand.
-
Guide guests smoothly into the shop and help manage flow during peak times.
-
Represent I’m donut ? with professionalism, positivity, and an elevated sense of hospitality.
-
Provide feedback and observations from the street to managers to improve guest experience.
-
Outgoing, approachable, and confident communicator.
-
High energy with the ability to connect with people in a fast-paced, crowded environment.
-
Grit and perseverance—able to stay upbeat and positive even when faced with rejection or tough NYC weather.
-
Strong hospitality mindset: focused on making every guest feel valued.
-
Reliability and professionalism in representing the I’m donut ? brand.
-
Prior experience in hospitality, brand ambassadorship, or customer service is a plus.
-
Theater or acting experience can also be valuable, as this role requires confidence, presence, and engaging with large crowds.
Compensation Details
Compensation: Hourly ($20.00 - $24.00)
Benefits & Perks: Dental Insurance, Vision Insurance, Commuter Benefits
Required Skills
Ability to Engage With Diverse Crowds
Strong Communication Skills
Customer Service Orientation
Adaptability in Fast Paced Environments
Ability to Handle Rejection Gracefully
Observational Skills for Feedback
Teamwork in Managing Guest Flow
Creativity in Storytelling
Read more
Gallery
Open Jobs From I'm donut ?
Desserts
Bakery / Patisserie, Cafe, Quick Service
Part of I'm donut ?
Welcome to I'm donut ?, where tradition meets innovation under the guidance of our founder, Chef Ryouta Hirako. Our first U.S. location in Times Square, I'm donut ? redefines the very essence of what a donut can be. We offer sweet and savory donuts, equally delicious at breakfast, lunch, dinner or late night.
OUR STORY:
Chef Ryouta Hirako is the visionary founder of the I'm donut ? concept, which originates in Japan. Chef traces his passion for cooking back to his mother, whose prowess in the kitchen captivated him as a child. He began his culinary career as a chef specializing in Italian cuisine, and soon grew his business to include a café, dried flower shop, bakeries, and later, his famous donuts.
In Japan, his concepts include Italian restaurant hiracon'chez (2012), Amam Dacotan bakery (2018), I’m donut ? (2021) and dacō (2023). His locations routinely draw impressive lines and sell out daily.
Chef Ryouta attributes his love for baking to a transformative experience at a bakery in his friend's hometown. Eight years before opening his own bakery, he became a loyal customer of this establishment, where the “shockingly delicious” baked goods shattered his preconceived notions of bread. Chef’s cooking philosophy mirrors his spontaneous nature, as he identifies as a “non-planner,” preferring to let the inspirations of the day guide his creations. He also helms the interior design of all his stores, with an imaginative vision that champions freedom of expression and individuality. His creativity is not only evident in his food, but also in the way in which he weaves a sense of story.
OUR PHILOSOPHY
The playful question mark in our name, "I'm donut ?", is a nod to our innovative approach—constantly questioning and creatively expanding the boundaries of traditional pastry. At the core of our offerings are nama donuts, known for their fresh, melt-in-the-mouth experience, and fluffy lightness. Each donut is handcrafted daily in-house, from our specialty dough to the unique toppings, ensuring an unparalleled donut experience.
WHAT IS A “nama” DONUT ?
A "nama" donut refers to a style of donut popularized in Japan. The term "nama" means "fresh" or "raw" in Japanese, and it is used to describe these donuts because of their notably fresh, soft, and moist texture. Nama donuts are less sweet compared to typical Western-style donuts. They are made with high-quality, natural ingredients and are often finished with a variety of unique glazes, toppings or fillings. This style of donut is distinguished by its focus on freshness and its delicate balance of flavors.
