POS IT Solutions Analyst

STARR Restaurants is a leader in the restaurant industry with a proven commitment to excellence including James Beard awards, Michelin Stars, and some of the top-rated concepts in their respective markets. Driven by a luminary’s vision and defined by our world-class culinary stars, whose distinct tastes offer each guest an experience that is at once spirited and sophisticated. Like a restaurant kitchen during dinner service, things move fast around here – and we like it that way.

We are looking for a POS IT Solutions Analyst based in the Philadelphia or New York market to join our growing restaurant technology team. This is an ideal role for a motivated IT professional with 2-4 years of experience who's ready to take ownership of critical restaurant technology infrastructure across our multi-location portfolio. You'll be the go-to expert for our Toast POS ecosystem, ensuring seamless operations across all properties while supporting our continued expansion.

What You'll Do

POS System Excellence

• Serve as an administrator for Toast POS systems across multiple restaurant locations, with a focus on Multi-Location Management (MLM) configurations
• Troubleshoot and resolve POS issues quickly to minimize operational disruption
• Configure and optimize Toast POS features, including menu management, payment processing, reporting, and third-party integrations
• Maintain system documentation and create user guides for restaurant teams

New Restaurant & Conversion Support

• Lead POS installations for new restaurant openings, ensuring smooth launches
• Manage system conversions and upgrades with minimal downtime
• Travel to various locations for hands-on support during critical implementations
• Coordinate with vendors and internal teams to meet project timelines

Training & Partnership

• Conduct engaging training sessions for restaurant staff at all levels
• Build strong relationships with restaurant managers to understand their technology needs
• Provide responsive support that matches the pace of restaurant operations
• Create and maintain training materials tailored to different user groups

What We're Looking For

Required Experience

• 2-4 years of hands-on experience with POS systems, ideally in a restaurant or hospitality environment
• Strong working knowledge of Toast POS platform, particularly in multi-location environments
• Proven ability to troubleshoot hardware and software issues independently
• Experience training non-technical users on technology systems
• Bachelor's degree in IT, Computer Science, or equivalent experience

Essential Qualities

• Professional Polish: You present yourself well and can interface confidently with everyone from line cooks to executive leadership
• Restaurant-Ready Flexibility: You understand that restaurants operate beyond standard business hours – you're available for evening, weekend, and holiday support when needed
• Problem-Solver Mindset: You thrive on finding solutions quickly and can think on your feet
• Growth-Oriented: You're eager to expand your skills and grow with our company
• Travel-Ready: Willing and able to travel regionally (approximately 25-30%)

Preferred Qualifications

• Toast POS certification or advanced training
• Experience with restaurant management systems and integrations (labor management, inventory, online ordering)
• Familiarity with network administration and basic infrastructure
• Understanding of PCI compliance and payment processing

This is more than a typical IT role – it's an opportunity to directly impact the success of our restaurants. You'll work with cutting-edge restaurant technology, have significant autonomy in your role, and see the immediate results of your efforts. We offer:

• Competitive compensation
• Comprehensive health, dental, and vision coverage
• Generous PTO and holiday schedule
• Professional development opportunities
• Dynamic, fast-paced environment where no two days are the same