Required Years of Experience
3 years
Job Details
Position Purpose: This person is responsible for creating positive guest interactions while serving them in a friendly and efficient manner to create an exceptional dining experience.
*This role will consist of both server and bartender duties.
Key Responsibilities/Accountabilities:
- Greet all guests and explain our menus and offerings.
- Take beverage and food orders in a prompt and professional manner.
- Serve beverages and food to guests.
- Clear and clean tables in a prompt and efficient manner
- Perform side-work, and any other service opening or service closing duties as required.
- Ensure that wait staff stations are clean and maintained throughout the shift.
- Alert Management of any service, guest and/or safety issues
- Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
- Receive and process guest’s payments when closing the checks.
- Assist with other service-related duties assigned by management.
- Follow service opening and service closing procedures before and after the service.
- Always maintain professional demeanor with all staff.
- Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
- Be accessible to all staff and guests to answer any service and beverage related questions.
- Follow service steps based on our training manual and assist in communicating same to all staff who handle or serve food and beverages.
- Collect contact tracing from table and return to host.
- Prompt guests to wear mask if they stand up from the tables to walk around or use restroom.
- Maintain expertise on food menu, wine menu, cocktail menu. Attend continued education classes when provided.
- Be an expert on our brand and offerings.
Minimal Essential Requirements:
- Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Ability to multitask and work in a fast-paced environment.
- Flexible schedule
- Detail oriented.
- The ability to work as part of a team, and personal cleanliness.
- Very basic food handling, preparation, and cleaning skills are welcomed.
- Time management and ability to work under pressure to manage high volume of production.
- Discipline to follow set standards.
- Ability to lift up to 25lbs.
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
#fe15
Compensation Details
Compensation: Hourly ($11.00) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Customer Service Skills
Communication Skills
Teamwork
Problem Solving Skills
Attention to Detail
Adaptability
Interpersonal Skills
Organizational Skills
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Italian
Upscale Casual, Wine Bar
Part of SA Hospitality Group
Deep within the Tuscan countryside, in via della Maulina, one of the world’s most noteworthy areas of high quality wine production, lies a sprawling 19th century family estate, Fattoria Sardi. The three elegant wines produced there – Felice Bianco, Rosso and Rosato – embody the essence and flavors of the Italian countryside.
Jacopo Giustiniani opened the first FELICE wine bar in Manhattan’s Upper East Side in 2007 so New Yorkers could share the spirit of his homeland and the wines of his family’s vineyard. An extensive, Italian-driven wine list and a menu of rustic and authentic Tuscan plates are all served in a cozy and inviting atmosphere. Since then, five more locations have opened on the Upper East Side, Midtown West, Financial District and Brooklyn.
Our main dining room and La Soffitta are available for large groups and private functions for any occasion.
The restaurant is open for breakfast, lunch and dinner and offers special features such as a "Prix Fixe Lunch" option catering to our busy guests who want to dine within 45 minutes.
This successful restaurant is already a favorite uptown, amongst local clientele, wine lovers and serious foodies alike. The location features an expansive brass bar alongside with traditional Tuscan design elements of the Felice brand are visible in Robert McKinley’s design details including custom made tables and leather bench seats. The menu inspired by rustic Tuscan cuisine, includes Italian classics made with the freshest produce available by sourcing from and partnering with local farms to obtain the most flavorful seasonal ingredients.
Felice offers a unique wine list composed of over 100 bottles of white, red and sparkling Italian wines with over 30 offered by the glass. This location accommodates 55-seats in the restaurant area; the upstairs wine lounge, La Soffitta, accommodates an additional 35-seats, available for private events.
(212) 785-5950
