Floor Manager

Salary: $50,000 – $65,000 annually, based on experience

Benefits: Paid time off, employee dining privileges, performance-based bonuses, and opportunities for growth within the WIN Hospitality Group

Hospitality Leadership: Be a visible presence on the floor, warmly engaging with guests, anticipating needs, and resolving issues with discretion and professionalism.

Service Excellence: Uphold Maison Lotus’s service standards and ensure smooth coordination of seating, pacing, and guest flow throughout service.

Team Development: Lead, coach, and mentor FOH staff, fostering a culture of hospitality, accountability, and teamwork.

Training: Conduct onboarding and ongoing training sessions to maintain consistency in service and elevate staff knowledge of food, beverage, and wine.

Operational Oversight: Monitor table turns, service timing, and floor organization to optimize both guest experience and operational efficiency.

Collaboration: Partner with the culinary and bar teams to maintain clear communication and alignment between FOH and BOH.

Quality Assurance: Ensure dining room, bar, and restrooms are pristine and presentation-ready at all times.

Inventory & Controls: Support beverage inventory management, ordering, and cost control processes as directed by management.

Feedback & Reporting: Provide thoughtful input on service enhancements, staffing needs, and guest feedback to leadership.