Server

Summary:  

As a Server at our upscale restaurant, you will play a pivotal role in delivering an exceptional dining experience. Your primary responsibilities include warmly greeting guests, expertly guiding them through the menu, accurately communicating orders to the kitchen and bar teams, and assisting with beverage service when needed. You will be expected to announce and describe food and beverages at the table with clarity and professionalism. Additionally, you will manage the preparation, presentation, and upkeep of tableside drink carts. This role requires clear and engaging guest interaction. Responsibilities may also include other duties as assigned to ensure a seamless and memorable dining experience for our guests. 

RESPONSIBILITIES:  

• Menu Mastery: Possess a comprehensive understanding of all menus, including menu structure, ingredients, origins, suppliers, seasonality, flavor profiles, allergy considerations, preparation methods, and presentation styles.
• Beverage Expertise: Demonstrate in-depth knowledge of the cocktail program at both the Main Bar and V by MILA, including an understanding of available spirits, pricing, history, and flavor profiles.
• Wine Knowledge: Have a thorough understanding of the wines-by-the-glass program, including appropriate pairings, and a working knowledge of the wine cellar, proper wine service techniques (e.g., decanting, glassware), as well as a strong grasp of the beer and non-alcoholic beverage offerings.
• Policy Adherence: Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Preparation and Compliance: At the start of each shift, review the daily prep list to ensure all items are complete and sufficient product is available. Adhere to standard portion sizes, cooking methods, quality standards, and kitchen rules.
• Equipment Proficiency: Ensure proper use and maintenance of equipment, using each item only as intended.
• Guest Engagement: Anticipate guest needs, respond promptly, and provide exceptional service at all times, regardless of the time of day or how busy the restaurant is.
• Team Collaboration: Attend employee meetings, contribute suggestions for improvement, and maintain positive relations with coworkers and guests.
• Product Handling: Handle, store, and rotate all products correctly, ensuring adherence to company policies and procedures.

• Sanitation Standards: Strictly abide by state sanitation and health regulations, as well as company standards, to maintain a safe and clean work environment.
• Problem Reporting: Promptly report any equipment or food quality issues to the management team.
• Task Execution: Follow all prep work instructions as specified by the manager or supervisor, ensuring consistency and quality in every task.

Requirements/Qualifications:  

• Experience: A minimum of 2-3 years in a high-volume, upscale dining environment.
• Attention to Detail: Strong focus on precision and accuracy in all tasks.
• Communication Skills: Effective verbal and written communication abilities are essential.
• Certification: Valid state food handling certificate is required.
• Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced setting.
• Teamwork: Must be a collaborative team player with a positive attitude.
• Self-Motivation: Driven by performance with a proactive approach to tasks.
• Professionalism: High standard of professionalism and courtesy in all interactions.
• Physical Stamina: Capable of remaining in a stationary position for up to 8 hours during shifts.
• Physical Ability: Must be able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Punctuality: Consistent, on-time attendance and reliable presence are mandatory.
• Interpersonal Skills: Strong interpersonal skills to interact effectively with guests and team members.
• Time Management: Efficient time management to handle workload and responsibilities.
• Basic Math: Ability to perform basic arithmetic operations as needed.
• Recipe Comprehension: Able to understand and follow recipes accurately.

• Confidentiality: Maintain the confidentiality of company information and proprietary recipes.

Other Skills and Knowledge: 

• Customer service.

Physical Demands And Work Environment: 

• The role involves repetitive motions typical of restaurant work, such as carrying trays, serving dishes, and pouring beverages.
• Prolonged standing is required throughout the shift, often for several hours at a time.
• You may be required to lift and carry items up to [insert weight], such as trays of food, drink crates, or other restaurant supplies.
• The work environment is fast-paced and can be physically demanding, especially during peak service hours.
• You will need to navigate crowded spaces and tight corners, maintaining a high level of awareness and agility to ensure guest and team safety.
• Exposure to varying temperatures, particularly in kitchen areas or outdoor service spaces, may be frequent.
• The role requires the ability to maintain energy and focus during long shifts, which may include evenings, weekends, and holidays.