Reservationist

Overview of Position

The Reservationist is the first and last point of contact with the guest and is responsible for greeting, seating, and saying goodbye to guests as well as maintaining the flow of the restaurant during service. The Reservationist will assist the Maitre d' with tasks such as menu printing and other administrative work.

The Reservationist will also take and confirm reservations over the phone and through various reservation platforms, retrieve messages, and return phone calls in a clear, concise, and accurate manner.  The Reservationist is the first point of contact the guest has with Francie.

The Reservationist will report directly to the General Manager. This ideal candidate will have at least 23 years experience as a Host in a fine dining restaurant and knowledge of contemporary reservation systems.  Experience working with Resy and Opentable is preferred.

Working with us means…

We are committed to becoming the best and we emphasize working together to achieve this goal. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation, we are committed to providing a ‘journey’ that exceeds expectations.

Equal Employer Opportunity Statement

We provide equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, we comply with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Francie Restaurant expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper interference with the ability of a colleague to perform their job duties may result in discipline up to and including discharge.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.